At a Glance
- Tasks: Process insurance claims and provide top-notch customer support on weekends.
- Company: Join a supportive Central Support team in Rotherham.
- Benefits: Earn £13.00 per hour with flexible part-time hours.
- Other info: Fast-paced environment with opportunities for skill development.
- Why this job: Gain valuable experience in insurance while helping customers every day.
- Qualifications: Strong admin skills and a confident phone manner are essential.
The predicted salary is between 15600 - 15600 € per year.
We are seeking a highly organised and detail-focused Insurance Administrator to join our Central Support team on a part-time basis. This is a key role supporting the end-to-end processing of insurance claims, ensuring accuracy, efficiency, and outstanding customer service. This role will be based at our Rotherham Central Support Unit and the hours are Saturday and Sunday 9:00am-3:00pm.
In addition to claims administration, you will also be responsible for handling overflow telephone calls from surgeries during your working hours, providing professional and timely support to our customers.
Key responsibilities:- Process and manage insurance claims in line with internal procedures and compliance standards
- Liaise with insurance companies and customers regarding direct and non-direct claims
- Conduct policy checks and submit pre-authorisations for pending treatment
- Maintain accurate claims and payment trackers, always ensuring data integrity
- Monitor and manage outstanding insurance debt and support timely payment resolution
- Update and reconcile customer accounts following insurer payments
- Take overflow calls from surgeries, handling customer queries professionally and efficiently
- Respond to customer queries relating to insurance claims via phone and email
- Proactively contact customers regarding claim progress and updates
- Work collaboratively with internal teams to ensure smooth operational workflow
- Support continuous improvement initiatives and special projects as required
- Strong administrative and data entry skills with excellent attention to detail
- Confident telephone manner and experience handling inbound calls in a busy environment
- Excellent communication and customer service skills
- Experience in insurance administration, claims processing, or finance/admin roles (preferred)
- Strong numeracy and ability to manage financial/admin trackers accurately
- Competent IT skills including spreadsheets and digital systems
- Ability to prioritise workload in a fast-paced environment
- Team player with a flexible, proactive approach
- Office-based, fast-paced operational setting
- Significant computer and telephone use
£13.00 per hour. Hours: Saturday & Sunday | 9:00am - 3:00pm (12 hours per week)
Insurance Administrator (Part-Time, 12 Hours per Week) in Rotherham employer: The Pet Vet
Join our dynamic Central Support team in Rotherham as a part-time Insurance Administrator, where you will play a vital role in processing insurance claims while enjoying a supportive and collaborative work environment. We offer competitive pay, flexible weekend hours, and opportunities for professional growth, making this an excellent choice for those seeking meaningful employment that balances work and life commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Administrator (Part-Time, 12 Hours per Week) in Rotherham
✨Tip Number 1
Get to know the company! Research their values and mission, and think about how your skills as an Insurance Administrator can align with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your phone skills! Since you'll be handling overflow calls, make sure you're comfortable speaking clearly and confidently. Role-play with a friend to get the hang of it.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed claims or data in the past. Being detail-focused is key for this role, so highlight your experience in that area.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Insurance Administrator (Part-Time, 12 Hours per Week) in Rotherham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your strong administrative skills and attention to detail. We want to see how your experience aligns with the insurance administration role, so don’t be shy about showcasing relevant tasks you've handled in previous jobs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Central Support team. Mention your experience with claims processing and customer service, and let us know what excites you about this role.
Show Off Your Communication Skills:Since this role involves handling customer queries over the phone and via email, make sure to demonstrate your excellent communication skills in your application. We love candidates who can convey information clearly and professionally!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at The Pet Vet
✨Know Your Stuff
Make sure you understand the ins and outs of insurance administration. Brush up on claims processing, customer service skills, and any relevant compliance standards. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Organisation Skills
Since this role requires strong administrative skills, be ready to discuss how you manage your workload and keep track of details. Bring examples of how you've successfully handled multiple tasks or projects in the past, especially in a fast-paced environment.
✨Practice Your Phone Etiquette
Given that you'll be handling overflow calls, practice your telephone manner. Be prepared to demonstrate how you would handle customer queries professionally and efficiently. You might even want to role-play some common scenarios with a friend before the interview.
✨Ask Smart Questions
Prepare a few thoughtful questions about the team dynamics, ongoing projects, or how they measure success in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team's goals and improve processes.
