At a Glance
- Tasks: Process insurance claims and provide outstanding customer service on weekends.
- Company: Join a supportive and collaborative Central Support team.
- Benefits: Part-time hours for a great work-life balance and skill development.
- Other info: Office-based role with significant computer and telephone use.
- Why this job: Make a real difference in a fast-paced, meaningful role.
- Qualifications: Strong admin skills, confident phone manner, and attention to detail.
The predicted salary is between 12 - 15 € per hour.
We are seeking a highly organised and detail-focused Insurance Administrator to join our Central Support team on a part-time basis. This is a key role supporting the end-to-end processing of insurance claims, ensuring accuracy, efficiency, and outstanding customer service. This role will be based at our Rotherham Central Support Unit and the hours are Saturday and Sunday 9:00am-3:00pm.
In addition to claims administration, you will also be responsible for handling overflow telephone calls from surgeries during your working hours, providing professional and timely support to our customers.
Key responsibilities:- Process and manage insurance claims in line with internal procedures and compliance standards.
- Liaise with insurance companies and customers regarding direct and non-direct claims.
- Conduct policy checks and submit pre-authorisations for pending treatment.
- Maintain accurate claims and payment trackers, always ensuring data integrity.
- Monitor and manage outstanding insurance debt and support timely payment resolution.
- Update and reconcile customer accounts following insurer payments.
- Take overflow calls from surgeries, handling customer queries professionally and efficiently.
- Respond to customer queries relating to insurance claims via phone and email.
- Proactively contact customers regarding claim progress and updates.
- Work collaboratively with internal teams to ensure smooth operational workflow.
- Support continuous improvement initiatives and special projects as required.
- Strong administrative and data entry skills with excellent attention to detail.
- Confident telephone manner and experience handling inbound calls in a busy environment.
- Excellent communication and customer service skills.
- Experience in insurance administration, claims processing, or finance/admin roles (preferred).
- Strong numeracy and ability to manage financial/admin trackers accurately.
- Competent IT skills including spreadsheets and digital systems.
- Ability to prioritise workload in a fast-paced environment.
- Team player with a flexible, proactive approach.
- Insurance claims processing.
- Administrative support.
- Telephone and call handling (clinical overflow support).
- Customer service excellence.
- Data management and reporting.
- Payment tracking and debt management.
- Time management and organisation.
- Part-time weekend schedule offering excellent work-life balance.
- Opportunity to develop skills in insurance.
- Supportive and collaborative central support team.
- Fast-paced, meaningful role supporting both customer and surgery teams.
- Working environment: Office-based, fast-paced operational setting.
- Significant computer and telephone use.
- No direct reports.
Insurance Administrator in Rotherham employer: The Pet Vet
Join our dynamic Central Support team in Rotherham as an Insurance Administrator, where you will enjoy a part-time weekend schedule that promotes an excellent work-life balance. We pride ourselves on fostering a supportive and collaborative work culture, offering opportunities for skill development in insurance administration while ensuring you play a vital role in delivering outstanding customer service. With a focus on continuous improvement and teamwork, this position not only provides meaningful work but also allows you to thrive in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Administrator in Rotherham
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. It shows you’re engaged and gives you a chance to assess if the job is right for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team!
We think you need these skills to ace Insurance Administrator in Rotherham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your strong administrative and data entry skills. We want to see how your experience aligns with the key responsibilities of processing insurance claims and managing customer queries.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, let us know about your excellent communication and customer service skills. Share examples of how you've handled calls or queries in previous roles.
Be Detail-Oriented:Attention to detail is crucial for this position. When writing your application, emphasise your ability to maintain accurate claims and payment trackers, and how you ensure data integrity in your work.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you started on your journey with StudySmarter!
How to prepare for a job interview at The Pet Vet
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance claims processing. Brush up on key terms and procedures relevant to the role. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your administrative skills, attention to detail, and customer service excellence. Think of specific situations where you successfully managed claims or handled customer queries, as these will resonate well with the interviewers.
✨Practice Your Phone Manner
Since this role involves handling overflow calls, practice your telephone communication skills. You might even want to do a mock call with a friend to get comfortable with responding to customer queries professionally and efficiently.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company’s approach to continuous improvement initiatives. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success.
