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- Tasks: Deliver exceptional customer service and create a welcoming environment for pets and their owners.
- Company: Join The Pet Vet Rotherham, part of the UK's largest independent veterinary group.
- Benefits: Enjoy a competitive salary, profit share bonus, and continuous professional development.
- Why this job: Be the first point of contact, making a lasting impression on customers and their pets.
- Qualifications: Outgoing, proactive, and confident with a passion for customer service.
- Other info: Work in a spacious, state-of-the-art practice with a supportive team.
The predicted salary is between 12 - 16 £ per hour.
Location: Rotherham
Job Type: Part time
Contract Type: Fixed Term Contract
Salary: £12.47 per hour
We are on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Rotherham! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service. We are looking for a part-time customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets. Hours are split shifts: 2.5hr per shift 8-10.30am and 2.5hr 4.30-7.00pm and 2 weekends per month, averaging 23.5h per week.
Our Customer Experience Coordinators are often our customers' first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression! We will make sure you receive the very best training, and you will be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
We operate a deskless reception at The Pet Vet Rotherham. Upon arrival at our surgery, customers and their pets are greeted by a member of our Customer Experience team. After being guided to their seat in our waiting area and offered refreshments, a Customer Experience Coordinator will sit with the customer and complete their check-in process on a tablet, as well as talking through the services we offer that may be of benefit, for example, our Pet Health Plans. After their appointment, our clinical team hands the customer back over to our Customer Experience team, who complete the customer's check-out process and ensure the customer has time to ask any questions they might have. We are looking for someone who is outgoing, proactive, confident and happy to support our customers in this way.
Benefits:
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
A little more about us at The Pet Vet Rotherham: You will get to work in our purpose-built, spacious veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. Our colleagues have a broad range of specialities and many of our team are working towards certificates to enhance their clinical skills and the services we are able to provide. We are constantly working on new initiatives to support skill gaps and we make sure CPD is continuous and happening across all levels in our surgery.
Could you be the newest member of our fabulous team? Being part of The Pet Vet family: We are part of the UK's largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families. Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We are committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured. We are continually investing in developing our growing team and there has never been a better time to join us!
Customer Experience Co-ordinator in Rotherham employer: The Pet Vet
Contact Detail:
The Pet Vet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Co-ordinator in Rotherham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Pet Vet Rotherham. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for customers and their pets, think about how you can create a welcoming atmosphere. Role-play common scenarios with friends or family to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Show off your personality! The Pet Vet is looking for someone outgoing and proactive, so don’t be afraid to let your true self shine during the interview. Share your experiences and how you’ve wowed customers in the past – it’ll make you memorable!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team. Don’t forget to follow up after applying; a little nudge can go a long way in showing your enthusiasm!
We think you need these skills to ace Customer Experience Co-ordinator in Rotherham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how outgoing and proactive you can be. Remember, we’re looking for someone who can create a welcoming environment for our customers and their pets.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Experience Coordinator role. Highlight any relevant experience in customer service and how you’ve wowed customers in the past. This will help us see why you’d be a great fit for our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. We want to get to know you quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about The Pet Vet and what we stand for!
How to prepare for a job interview at The Pet Vet
✨Know the Company
Before your interview, take some time to research The Pet Vet Rotherham. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Coordinator, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've gone above and beyond to provide excellent customer service. Highlight your ability to create a welcoming environment and handle inquiries with confidence.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, teamwork, and how you handle difficult situations. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities, team dynamics, or what a typical day looks like for a Customer Experience Coordinator. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.