We’re on the lookout for a Customer Experience Manager to join us at The Pet Vet Portsmouth on a full time basis! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
What we’re looking for
We're looking for a customer service superstar who can lead our team of Customer Experience Coordinators in creating a really positive, welcoming, friendly and efficient environment for customers and their pets. Ideally, you'll already have management experience in the service/hospitality industry.
Our Customer Experience team are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our Customer Experience team in a great position to deliver a fabulous, long-lasting impression!
To truly smash it out of the park in your new role, we'll make sure you receive the very best training. You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
We have a deskless reception at our surgery. We're looking for someone who can lead by example, confidently approaching customers as they walk into our surgery, guiding them to take a seat in our designated dog and cat seating areas, offering refreshments and completing their check in and check out process on a tablet. You'll also have the opportunity to upsell products and services to the customer, such as the benefits of being registered with our Pet Health Plan. By being proactive, approachable and helpful, you'll set the tone for the 5-star customer service we aspire for our Customer Experience teams to consistently deliver.
To attract and retain the best in the business, we offer a great range of benefits, including:
- Profit share bonus
- Long service recognition
- Income protection
- Surgery discounts
A little more about us at The Pet Vet Portsmouth
You'll get to work in our purpose-built, modern veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. Our colleagues have a broad range of specialities and many of our team are working towards certificates to enhance their clinical skills and the services we’re able to provide.
Being part of The Pet Vet family
We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.
Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.
We’re continually investing in developing our growing team and there's never been a better time to join us!
Hours
Competitive
30-09-2026
Job attachments
Customer_Experience_Manager_Job_Description_2025_draft.docx
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Customer Experience Manager Portsmouth Non- Clinical employer: The Pet Vet
At The Pet Vet Lincoln, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment for our Veterinary Surgeons. With a focus on employee wellbeing, we provide a comprehensive benefits package, including enhanced maternity and paternity pay, CPD allowances, and internal leadership training, all within a modern, purpose-built practice equipped with the latest technology. Our friendly team is dedicated to professional growth and community engagement, making it a rewarding place to advance your career while making a real difference in the lives of pets and their families.
