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- Tasks: Lead a team to deliver exceptional customer service for pets and their owners.
- Company: Join The Pet Vet Bristol, an award-winning veterinary surgery.
- Benefits: Enjoy profit share bonuses, surgery discounts, and long service recognition.
- Other info: Be part of a supportive team with continuous professional development opportunities.
- Why this job: Make a real impact on customer experiences in a friendly, welcoming environment.
- Qualifications: Management experience in service or hospitality is preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are on the lookout for a Customer Experience Manager to join us at The Pet Vet Bristol on a full-time basis for a fixed term period of 18 months. This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
We're looking for a customer service superstar who can lead our team of Customer Experience Coordinators in creating a really positive, welcoming, friendly and efficient environment for customers and their pets. Ideally, you'll already have management experience in the service/hospitality industry.
Our Customer Experience team are often our customers' first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our Customer Experience team in a great position to deliver a fabulous, long-lasting impression!
To truly excel in your new role, we'll make sure you receive the very best training. You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
We have adopted a deskless reception! We're looking for someone who can lead by example, confidently approaching customers as they walk into our surgery, guiding them to take a seat in our designated dog and cat seating areas, offering refreshments and completing their check-in and check-out process on a tablet. You'll also have the opportunity to upsell products and services to the customer, such as the benefits of being registered with our Pet Health Plan. By being proactive, approachable and helpful, you'll set the tone for the 5-star customer service we aspire for our Customer Experience teams to consistently deliver.
Benefits: To attract and retain the best in the business, we offer a great range of benefits, including:
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
A little more about us at The Pet Vet Bristol: The Pet Vet Bristol is an award-winning veterinary surgery with dog and cat clinic accreditations. Everyone receives a warm welcome from our team, whether customer or colleague. We are all passionate about providing the very best care to every pet that comes through our doors, day and night. To ensure the care we're offering is the absolute best, we're constantly working on new initiatives to support skill gaps and we make sure CPD is continuous and happening across all levels in our surgery.
The surgery has just undergone a fantastic refurbishment to ensure it meets all pet, customer and colleague needs. The surgery has 6 vets, 8 nurses and this role will be leading a fantastic customer experience team of 6.
Being part of The Pet Vet family: We are part of the UK's largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families. Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We are committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured. We're continually investing in developing our growing team and there's never been a better time to join us!
Locations
Customer Experience Manager in Newport, Wales employer: The Pet Vet
Contact Detail:
The Pet Vet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in Newport, Wales
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Pet Vet Bristol. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Customer Experience Manager, you'll be leading a team and interacting with customers all day long. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach to customer interactions.
✨Tip Number 3
Show off your leadership style! Be ready to discuss how you’ve successfully managed teams in the past. Share specific examples of how you've motivated your team to deliver exceptional service, just like The Pet Vet aims to do.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Experience Manager in Newport, Wales
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've wowed customers in the past and how you plan to bring that same energy to The Pet Vet Bristol.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your management experience in the service or hospitality industry. We want to see how your skills align with our mission to deliver exceptional customer experiences!
Be Authentic and Personable: We’re all about creating a friendly and welcoming environment, so don’t be afraid to let your personality shine in your application. Use a conversational tone and show us who you are beyond just your qualifications.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at The Pet Vet
✨Know the Company Inside Out
Before your interview, take some time to research The Pet Vet Bristol. Understand their values, mission, and what makes them stand out in the veterinary field. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Highlight how you can inspire and motivate others to deliver that 5-star service they aspire to.
✨Demonstrate Your Customer Service Passion
Since this role is all about creating a welcoming environment for customers and their pets, be ready to discuss your approach to customer service. Share specific instances where you've gone above and beyond to ensure customer satisfaction, and how you plan to instil that same passion in your team.
✨Prepare for Practical Scenarios
Expect to face situational questions during your interview. Think about how you would handle various customer interactions, especially in a veterinary setting. Practice responses that reflect your proactive and approachable nature, as well as your ability to upsell products and services effectively.