At a Glance
- Tasks: Create a welcoming environment for customers and their pets while delivering exceptional service.
- Company: Join The Pet Vet Morden, part of the UK's largest independent veterinary group.
- Benefits: Enjoy profit share bonuses, surgery discounts, and long service recognition.
- Other info: Receive top-notch training and be part of a supportive team in a modern setting.
- Why this job: Be the first friendly face customers see and make a lasting impression.
- Qualifications: Outgoing, proactive, and confident with a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
We’re on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Morden. This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
What we’re looking for:
- We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets.
- We're looking for someone to join us on a part-time basis working 32 hours per week, with flexibility on days and weekends when needed.
- Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us.
- This puts our CECs in a great position to deliver a fabulous, long-lasting impression!
- To truly excel in your new role, we'll ensure you receive the very best training, including CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
- We've recently adopted a deskless reception at The Pet Vet Morden! Upon arrival at our surgery, customers and their pets are greeted by a member of our Customer Experience team.
- After being guided to their seat in our waiting area and offered refreshments, a Customer Experience Coordinator will sit with the customer and complete their check-in process on a tablet, as well as talking through the services we offer that may be of benefit, such as our Pet Health Plans.
- After their appointment, our clinical team hands the customer back over to our Customer Experience team, who complete the customer's check-out process and ensure the customer has time to ask any questions they might have.
- We're looking for someone who is outgoing, proactive, confident and happy to support our customers in this way.
Benefits:
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
- Being part of The Pet Vet family
We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.
Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.
We’re continually investing in developing our growing team and there's never been a better time to join us!
Interested? We’re so glad to hear it and look forward to receiving your application!
Customer Experience Co-ordinator in London employer: The Pet Vet
At The Pet Vet Rotherham, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment where your passion for pet wellbeing can truly flourish. With state-of-the-art facilities and a commitment to employee growth through internal leadership training and funded memberships, you will be part of a dedicated team that values collaboration and excellence in veterinary care. Enjoy a comprehensive benefits package, including enhanced maternity and paternity pay, income protection, and a generous holiday allowance, all while making a meaningful impact in the lives of pets and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Co-ordinator in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Pet Vet and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Pet Vet and let us see your personality shine through!
We think you need these skills to ace Customer Experience Co-ordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Pet Vet.
Get Familiar with Our Brand:Before applying, take some time to learn about The Pet Vet and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Pet Vet
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Pet Vet.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Pet Vet will surely appreciate.
