At a Glance
- Tasks: Manage insurance claims and provide top-notch customer support on weekends.
- Company: Join a supportive Central Support team in Rotherham.
- Benefits: Flexible part-time hours with competitive pay at £13.00 per hour.
- Other info: Fast-paced environment with opportunities for skill development.
- Why this job: Gain valuable experience in insurance while making a real difference for customers.
- Qualifications: Strong admin skills, confident phone manner, and attention to detail required.
The predicted salary is between 13 - 13 £ per hour.
We are seeking a highly organised and detail-focused Insurance Administrator to join our Central Support team on a part-time basis. This is a key role supporting the end-to-end processing of insurance claims, ensuring accuracy, efficiency, and outstanding customer service. This role will be based at our Rotherham Central Support Unit and the hours are Saturday and Sunday 9:00am-3:00pm.
In addition to claims administration, you will also be responsible for handling overflow telephone calls from surgeries during your working hours, providing professional and timely support to our customers.
Key responsibilities:- Process and manage insurance claims in line with internal procedures and compliance standards.
- Liaise with insurance companies and customers regarding direct and non-direct claims.
- Conduct policy checks and submit pre-authorisations for pending treatment.
- Maintain accurate claims and payment trackers, always ensuring data integrity.
- Monitor and manage outstanding insurance debt and support timely payment resolution.
- Update and reconcile customer accounts following insurer payments.
- Take overflow calls from surgeries, handling customer queries professionally and efficiently.
- Respond to customer queries relating to insurance claims via phone and email.
- Proactively contact customers regarding claim progress and updates.
- Work collaboratively with internal teams to ensure smooth operational workflow.
- Support continuous improvement initiatives and special projects as required.
- Strong administrative and data entry skills with excellent attention to detail.
- Confident telephone manner and experience handling inbound calls in a busy environment.
- Excellent communication and customer service skills.
- Experience in insurance administration, claims processing, or finance/admin roles (preferred).
- Strong numeracy and ability to manage financial/admin trackers accurately.
- Competent IT skills including spreadsheets and digital systems.
- Ability to prioritise workload in a fast-paced environment.
- Team player with a flexible, proactive approach.
Opportunity to develop skills in insurance within a supportive and collaborative central support team in a fast-paced, meaningful role supporting both customer and surgery teams. Working environment is office-based with significant computer and telephone use.
Insurance Administrator (Part-Time, 12 Hours per Week) employer: The Pet Vet
Join our dynamic Central Support team in Rotherham as an Insurance Administrator, where you will play a vital role in processing insurance claims while enjoying a supportive and collaborative work environment. We offer flexible part-time hours that allow for a healthy work-life balance, alongside opportunities for skill development in the insurance sector. With a focus on outstanding customer service and teamwork, this position is perfect for those seeking meaningful employment in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Administrator (Part-Time, 12 Hours per Week)
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. It shows you’re engaged and gives you a chance to assess if the job is right for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team!
We think you need these skills to ace Insurance Administrator (Part-Time, 12 Hours per Week)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your administrative skills and any experience in insurance or claims processing. We want to see how your background fits the role, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in the Insurance Administrator position and how your skills can contribute to our Central Support team. Keep it friendly and professional!
Show Off Your Attention to Detail:Since this role requires accuracy and efficiency, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so let that shine through in your application!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow the application process step-by-step. We can’t wait to hear from you!
How to prepare for a job interview at The Pet Vet
✨Know Your Stuff
Make sure you understand the basics of insurance administration and claims processing. Brush up on key terms and procedures relevant to the role, as this will show your potential employer that you're serious about the position and ready to hit the ground running.
✨Show Off Your Organisational Skills
Since this role requires strong administrative skills, be prepared to discuss how you manage your workload and keep track of multiple tasks. Bring examples of how you've successfully handled similar responsibilities in the past, especially in a fast-paced environment.
✨Practice Your Phone Etiquette
Given that you'll be handling overflow calls, it's crucial to demonstrate a confident and professional telephone manner. Consider doing mock calls with a friend to practice responding to customer queries clearly and efficiently.
✨Highlight Teamwork and Flexibility
This role is all about collaboration, so be ready to share examples of how you've worked effectively within a team. Emphasise your proactive approach and willingness to adapt to changing priorities, which are key traits for success in this position.
