At a Glance
- Tasks: Create a welcoming environment for customers and their pets at our new Feltham surgery.
- Company: Join The Pet Vet, a friendly and well-established veterinary group.
- Benefits: Enjoy profit share bonuses, surgery discounts, and ongoing training opportunities.
- Other info: Be part of a modern, supportive team in a purpose-built surgery.
- Why this job: Make a real impact on pet care and customer experiences from day one.
- Qualifications: Previous customer-facing experience and a passion for animals are essential.
The predicted salary is between 24000 - 30000 £ per year.
We're on the lookout for a Customer Experience Coordinator to join us at our brand-new Feltham surgery. This is a fantastic opportunity to join a friendly, well-established veterinary group and play a key role in launching an exciting new surgery dedicated to delivering exceptional care to pets and outstanding service to their owners.
What we are looking for:
- We're looking for a customer service superstar who can help create a positive, welcoming, friendly and efficient environment for our customers and their pets.
- As one of the first faces our customers will see, you'll have a huge impact on their experience with us. Whether you're greeting a nervous new puppy owner, helping a long-standing client, or answering questions over the phone, you'll ensure every interaction leaves a lasting positive impression.
- Previous customer-facing experience is essential, and experience within hospitality, retail, healthcare or a service-led environment would be advantageous.
The role is 40 hours per week and will include a 1 in 4 weekend rotation.
A different kind of reception:
At The Pet Vet, we've adopted a deskless reception model, creating a more personal and engaging experience for our customers. Rather than sitting behind a traditional reception desk, our Customer Experience Coordinators actively welcome customers and their pets into the surgery. You'll guide them to our dedicated dog and cat waiting areas, offer refreshments, and complete their check-in process using a tablet whilst sitting alongside them.
You'll also take the opportunity to discuss services that may benefit their pet, such as our Pet Health Plan, helping customers get the very best value and care for their pets. Following their appointment, our clinical team will hand customers back to you, where you'll complete their check-out process, answer any questions they may have and ensure they leave feeling informed, valued and cared for.
We're looking for someone who is:
- Friendly and approachable
- Confident and proactive
- Passionate about customer service
- Comfortable using technology and tablets
- Organised and able to multitask in a busy environment
- A genuine animal lover
Training & Development:
We want you to thrive in your role, so we'll provide comprehensive training and ongoing support. You'll also have access to industry-leading CPD for veterinary reception teams through the British Veterinary Receptionist Association (BVRA), helping you continue to develop your skills and knowledge throughout your career.
Benefits:
To attract and retain the best in the business, we offer a great range of benefits, including:
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
- Ongoing training and development opportunities
- Being part of The Pet Vet family
We're part of the UK's largest independent, family-owned veterinary group, with surgeries across the country. Our purpose-built surgeries are modern, spacious and equipped with the latest technology. We are committed to creating an environment where colleagues love to work, pets receive exceptional care and customers feel reassured from the moment they walk through our doors.
As a brand-new surgery, Feltham offers an exciting opportunity to help shape the customer experience from day one and become an integral part of a growing team. Interested? We'd love to hear from you and look forward to receiving your application.
Customer Experience Co-ordinator in Feltham employer: The Pet Vet
At The Pet Vet, we pride ourselves on being an exceptional employer, offering a supportive and friendly work environment at our new Feltham surgery. With comprehensive training, ongoing professional development through the BVRA, and a range of benefits including profit share bonuses and long service recognition, we ensure our team members thrive while delivering outstanding care to pets and their owners. Join us in shaping a welcoming customer experience where your passion for animals and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Co-ordinator in Feltham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Pet Vet and its values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like calming a nervous pet owner or answering tricky questions. Being prepared will help you shine during the interview.
✨Tip Number 3
Show off your personality! The role is all about creating a friendly and welcoming environment, so let your passion for customer service and animals come through in your conversations. Be yourself!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at the Feltham surgery right from the start!
We think you need these skills to ace Customer Experience Co-ordinator in Feltham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous customer-facing experience in your application. We want to see how you've created positive experiences for customers in the past, especially in environments like hospitality or retail.
Be Yourself:Let your personality shine through! We’re looking for someone friendly and approachable, so don’t be afraid to show us who you are in your written application. A genuine love for animals is a big plus!
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Mention specific skills or experiences that align with what we’re looking for, like being organised and comfortable using technology.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our new Feltham surgery!
How to prepare for a job interview at The Pet Vet
✨Know the Company Inside Out
Before your interview, take some time to research The Pet Vet and its values. Understand their commitment to exceptional customer service and how they operate with a deskless reception model. This knowledge will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your previous customer-facing roles that highlight your ability to create a positive experience. Whether it’s dealing with nervous customers or multitasking in a busy environment, be ready to share specific stories that showcase your friendly and proactive approach.
✨Practice Your Tech Savvy
Since the role involves using tablets for check-ins and check-outs, make sure you're comfortable with technology. If you have experience with similar systems, mention it during the interview. If not, consider familiarising yourself with basic tablet functions to show that you're eager to learn and adapt.
✨Express Your Passion for Pets
As a Customer Experience Coordinator, your love for animals is crucial. Be prepared to discuss your experiences with pets and why you’re passionate about providing excellent care for them. This personal touch can help you connect with the interviewers and demonstrate that you’ll fit right into their family-oriented culture.
