At a Glance
- Tasks: Create a welcoming environment for customers and their pets at our new surgery.
- Company: Join a friendly, well-established veterinary group dedicated to exceptional pet care.
- Benefits: Enjoy a supportive team, competitive pay, and opportunities for growth.
- Other info: Work in a dynamic, deskless reception model that enhances customer engagement.
- Why this job: Make a real difference in pet owners' experiences and be their first point of contact.
- Qualifications: Previous customer service experience, ideally in hospitality or healthcare.
The predicted salary is between 24000 - 30000 £ per year.
We're on the lookout for a Customer Experience Coordinator to join us at our brand-new Feltham surgery. This is a fantastic opportunity to join a friendly, well-established veterinary group and play a key role in launching an exciting new surgery dedicated to delivering exceptional care to pets and outstanding service to their owners.
What we are looking for
We're looking for a customer service superstar who can help create a positive, welcoming, friendly and efficient environment for our customers and their pets. As one of the first faces our customers will see, you'll have a huge impact on their experience with us. Whether you're greeting a nervous new puppy owner, helping a long-standing client, or answering questions over the phone, you'll ensure every interaction leaves a lasting positive impression.
Previous customer-facing experience is essential, and experience within hospitality, retail, healthcare or a service-led environment would be advantageous. The role is 40 hours per week and will include a 1 in 4 weekend rotation.
A different kind of reception
At The Pet Vet, we've adopted a deskless reception model, creating a more personal and engaging experience for our customers. Rather than sitting behind a traditional reception desk, our Customer Experience Coordinators actively welcome customers and their pets into the surgery.
Customer Experience Co-ordinator employer: The Pet Vet
At The Pet Vet, we pride ourselves on fostering a supportive and inclusive work culture where every team member is valued. As a Customer Experience Coordinator at our new Feltham surgery, you'll enjoy the opportunity to make a real difference in the lives of pets and their owners while benefiting from ongoing professional development and a collaborative environment. With a focus on exceptional service and a unique deskless reception model, we ensure that our employees thrive in a dynamic setting that prioritises both customer satisfaction and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Co-ordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Pet Vet and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to deliver exceptional care.
✨Tip Number 2
Practice your people skills! Since you'll be the friendly face welcoming customers and their pets, think about scenarios you might encounter. Role-play with a friend or family member to boost your confidence in handling different situations.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples from your past roles where you went above and beyond for a customer. This will highlight your ability to create a positive environment, which is key for this role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button and let us know why you’d be a great fit!
We think you need these skills to ace Customer Experience Co-ordinator
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people and their pets.
Tailor Your Experience:Make sure to highlight any previous customer-facing roles you've had, especially in hospitality or healthcare. We love seeing how your past experiences can bring value to our team, so be specific about what you've done and how it relates to this role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our new Feltham surgery!
How to prepare for a job interview at The Pet Vet
✨Know the Company Inside Out
Before your interview, take some time to research the veterinary group and its values. Understand their approach to customer service and how they aim to create a welcoming environment for pets and their owners. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you've excelled in customer service. Whether it’s a time you calmed a nervous client or went above and beyond to assist someone, these stories will demonstrate your ability to create positive experiences, which is crucial for this role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to respond more effectively. You might even want to practice summarising questions before answering to ensure you’re addressing what’s being asked.
✨Embrace the Deskless Reception Concept
Since the role involves a deskless reception model, think about how you can engage with customers in a more personal way. Be ready to discuss how you would approach welcoming clients and their pets without a traditional desk barrier, as this will highlight your adaptability and customer-centric mindset.
