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- Tasks: Deliver exceptional customer service and create a welcoming environment for pets and their owners.
- Company: Join The Pet Vet, part of the UK's largest independent veterinary group.
- Benefits: Enjoy profit share bonuses, surgery discounts, and long service recognition.
- Why this job: Be the first friendly face customers see and make a lasting impression!
- Qualifications: Outgoing, proactive, and confident with a passion for customer service.
- Other info: Flexible part-time hours with opportunities for professional development.
The predicted salary is between 13 - 16 £ per hour.
Location: Warrington
Salary: £13.00 from 1st April
Hours: Part time, permanent
We are on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Warrington! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
What we are looking for:
- We are looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets.
- We are looking for someone to join us on a part time basis working 4pm - 8pm in the evening and also working 1:4 weekends.
- Our Customer Experience Coordinators are often our customers' first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us.
- This puts our CECs in a great position to deliver a fabulous, long-lasting impression!
- To truly excel in your new role, we will make sure you receive the very best training. You will be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
- We have recently adopted a deskless reception at The Pet Vet Warrington!
- Upon arrival at our surgery, customers and their pets are greeted by a member of our Customer Experience team. After being guided to their seat in our waiting area and offered refreshments, a Customer Experience Coordinator will sit with the customer and complete their check-in process on a tablet, as well as talking through the services we offer that may be of benefit, such as our Pet Health Plans.
- After their appointment, our clinical team hands the customer back over to our Customer Experience team, who complete the customer's check-out process and ensure the customer has time to ask any questions they might have.
- We are looking for someone who is outgoing, proactive, confident and happy to support our customers in this way.
Benefits:
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
Being part of The Pet Vet family, we are part of the UK's largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.
Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We are committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.
We are continually investing in developing our growing team and there has never been a better time to join us!
Interested? We are so glad to hear it and look forward to receiving your application!
Locations
Customer Experience Coordinator (Part time evenings) in Cheshire, Warrington employer: The Pet Vet
Contact Detail:
The Pet Vet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator (Part time evenings) in Cheshire, Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Pet Vet Warrington. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a positive experience for customers and their pets, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, especially when you're the face of the company. Make sure you look smart and approachable for your interview. It shows that you care about the role and the customers you'll be serving.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you can ensure your application gets the attention it deserves. Plus, it shows you're proactive and keen to be part of The Pet Vet family!
We think you need these skills to ace Customer Experience Coordinator (Part time evenings) in Cheshire, Warrington
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and working with pets. A friendly tone can make a big difference!
Tailor Your Application: Make sure to tailor your application to the role of Customer Experience Coordinator. Highlight any relevant experience in customer service and how you can create a welcoming environment for our customers and their pets.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your skills and experiences!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Pet Vet Warrington.
How to prepare for a job interview at The Pet Vet
✨Know the Company
Before your interview, take some time to research The Pet Vet Warrington. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Coordinator, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you created a positive environment and resolved any issues, as this will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, teamwork, and handling difficult situations. Practising your responses can help you feel more confident during the interview. Consider role-playing with a friend to get comfortable with articulating your thoughts.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the training provided, the team culture, or how success is measured in the role. This shows that you're engaged and serious about contributing to their mission.