Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create a welcoming environment for customers and their pets while delivering exceptional service.
- Company: Join The Pet Vet family, part of the UK's largest independent veterinary group.
- Benefits: Enjoy profit share bonuses, surgery discounts, and long service recognition.
- Why this job: Be the first friendly face our customers see and make a lasting impression!
- Qualifications: Customer service experience and a passion for pets are essential.
- Other info: Flexible hours with opportunities for professional development in a supportive team.
The predicted salary is between 12 - 15 £ per hour.
We’re on the lookout for a part time Customer Experience Coordinator to join us at Southampton! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
What We’re Looking For
We’re looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets. Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression!
You’ll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
Hours of Work
This role will be 2 x 4 hour shifts during the week, either morning 8am-12pm or evening 3.30pm -7:30pm (ideally flexible days but can be set) and then 1 in 4 weekends both days this will average out at 11.5 hours per week.
A Little More About Us At Southampton
We offer extensive facilities and equipment, including: 2 operating theatres, dental suite, digital x-ray suite, handheld dental x-ray machine, new ultrasound equipment, separate wards for dogs, cats and small animals, walk-in kennels, a separate lab, isolation unit, multiparameter monitors and orthopaedic equipment.
Benefits
To attract and retain the best in the business, we offer a great range of benefits, including:
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
- Being part of The Pet Vet family
We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.
Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.
We’re continually investing in developing our growing team and there’s never been a better time to join us!
Pet Care Experience Coordinator — Part-Time in Southampton employer: The Pet Vet (formerly The Vet)
Contact Detail:
The Pet Vet (formerly The Vet) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pet Care Experience Coordinator — Part-Time in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Pet Vet family. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a positive experience for customers and their pets, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your chat!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and approachable. First impressions matter, especially in a customer-facing role like this one. You want to convey that you’re friendly and professional right from the get-go.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Pet Care Experience Coordinator — Part-Time in Southampton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re looking for someone who can create a welcoming environment for our customers and their pets!
Tailor Your Application: Make sure to tailor your application specifically for the Customer Experience Coordinator role. Highlight any relevant experience in customer service and how it aligns with our mission to wow our customers. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for before you hit send!
How to prepare for a job interview at The Pet Vet (formerly The Vet)
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the veterinary field. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Coordinator, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers or resolved conflicts. This will demonstrate your capability to create a welcoming environment for both pets and their owners.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you would handle a difficult customer or what you think makes great customer service. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.