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- Tasks: Manage Pet Health Plans and ensure customer satisfaction through effective communication.
- Company: Join a supportive team at The Pet Vet Rotherham.
- Benefits: Stable weekday hours, skill development, and a fantastic range of benefits.
- Why this job: Make a real difference in customer experience while growing your career.
- Qualifications: Strong organisational skills and a customer-focused attitude required.
- Other info: No weekends or bank holidays, perfect for work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
We’re excited to offer an opportunity for a Pet Health Plan (PHP) Processing Lead to join our Commercial Services Team. This role is ideal for someone who is highly organised, customer-focused, and motivated to take ownership of key administrative and customer service processes within a growing commercial function.
As the PHP Processing Lead, you will be responsible for the day-to-day management of our Pet Health Plans, ensuring plans are administered accurately, customer queries are handled professionally, and financial compliance is maintained. You will play a vital role in supporting customer satisfaction, managing plan-related activity and debt, and contributing to the smooth running of the wider Commercial Services operation. This is a fantastic opportunity to build on your existing administrative or financial processing experience while making a real impact on the service we provide to our customers.
Role details
- Location: The Pet Vet Rotherham (5 days per week on site)
- Hours: 40 hours per week, Monday–Friday, 9:30am–6:00pm
What You’ll Be Doing
- Managing the TAG dashboard (where we hold information on customers joining & leaving our Pet Health Plan), and monitoring Pet Health Plan activity
- Processing PHP cancellations, failed payments, reinstatements, refunds, and amendments
- Proactively contacting customers regarding plan failures, cancellations, and available options
- Handling customer queries via phone and email in a professional and timely manner
- Maintaining accurate records, trackers, and customer data to support financial reconciliation
- Supporting the PHP debt process, including issuing debt letters and escalating cases where required
- Assisting with insurance processing during staff absence or on designated payment days
- Working collaboratively with colleagues across the business to ensure smooth and efficient operations
What We’re Looking For
- Excellent attention to detail with strong organisational and time-management skills
- Confident communicator with a customer-focused approach
- Experience using systems and managing data accurately (Excel experience desirable)
- Strong administrative skills with good numeracy and computer literacy
- Ability to work independently while contributing positively to a team environment
- A proactive, resilient, and solutions-focused attitude
Why join us?
- A stable weekday role with no weekends or bank holidays
- The opportunity to take ownership of a key business function
- A supportive team environment with opportunities for skill development
- Enjoy a fantastic range of benefits
- The chance to make a real difference to customer experience and business performance
If you’re organised, motivated, and ready to take the next step in your career, we’d love to hear from you.
Pet Healthcare Plan Processing Lead in Rotherham employer: The Pet Vet (formerly The Vet)
Contact Detail:
The Pet Vet (formerly The Vet) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pet Healthcare Plan Processing Lead in Rotherham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can confidently discuss how you handle queries and maintain professionalism under pressure. Role-play with a friend if you need to!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Pet Healthcare Plan Processing Lead in Rotherham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills, customer service experience, and any relevant administrative roles you've had. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Pet Health Plan Processing Lead role. Share specific examples of how you've handled customer queries or managed data effectively in the past.
Showcase Your Attention to Detail: Since this role requires excellent attention to detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their work neatly and accurately, just like we do with our customer records!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at The Pet Vet (formerly The Vet)
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the Pet Health Plan role. Familiarise yourself with common customer queries and the processes involved in managing health plans. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Organisational Skills
Since this role requires excellent attention to detail and strong organisational skills, prepare examples from your past experiences where you've successfully managed data or handled multiple tasks. Be ready to discuss how you keep track of important information and ensure accuracy in your work.
✨Practice Your Communication
As a confident communicator, you'll need to demonstrate your ability to handle customer queries professionally. Consider role-playing common scenarios with a friend or family member. This will help you articulate your thoughts clearly and show that you can maintain a customer-focused approach under pressure.
✨Be Solutions-Focused
In the interview, highlight your proactive attitude and problem-solving skills. Think of specific instances where you've tackled challenges or improved processes in previous roles. This will illustrate your resilience and ability to contribute positively to the team environment.
