At a Glance
- Tasks: Process insurance claims and provide outstanding customer service on weekends.
- Company: Join a supportive and collaborative central support team.
- Benefits: Part-time hours for a great work-life balance and skill development.
- Other info: Office-based role with significant computer and telephone use.
- Why this job: Make a real difference in a fast-paced, meaningful role.
- Qualifications: Strong admin skills, confident phone manner, and attention to detail.
The predicted salary is between 12 - 15 € per hour.
We are seeking a highly organised and detail-focused Insurance Administrator to join our Central Support team on a part‑time basis. This is a key role supporting the end‑to‑end processing of insurance claims, ensuring accuracy, efficiency, and outstanding customer service. This role will be based at our Rotherham Central Support Unit and the hours are Saturday and Sunday 9:00am-3:00pm.
In addition to claims administration, you will also be responsible for handling overflow telephone calls from surgeries during your working hours, providing professional and timely support to our customers.
Key Responsibilities- Process and manage insurance claims in line with internal procedures and compliance standards
- Liaise with insurance companies and customers regarding direct and non-direct claims
- Conduct policy checks and submit pre-authorisations for pending treatment
- Maintain accurate claims and payment trackers, always ensuring data integrity
- Monitor and manage outstanding insurance debt and support timely payment resolution
- Update and reconcile customer accounts following insurer payments
- Take overflow calls from surgeries, handling customer queries professionally and efficiently
- Respond to customer queries relating to insurance claims via phone and email
- Proactively contact customers regarding claim progress and updates
- Work collaboratively with internal teams to ensure smooth operational workflow
- Support continuous improvement initiatives and special projects as required
- Strong administrative and data entry skills with excellent attention to detail
- Confident telephone manner and experience handling inbound calls in a busy environment
- Excellent communication and customer service skills
- Experience in insurance administration, claims processing, or finance/admin roles (preferred)
- Strong numeracy and ability to manage financial/admin trackers accurately
- Competent IT skills including spreadsheets and digital systems
- Ability to prioritise workload in a fast-paced environment
- Team player with a flexible, proactive approach
- Insurance claims processing
- Administrative support
- Telephone and call handling (clinical overflow support)
- Customer service excellence
- Data management and reporting
- Payment tracking and debt management
- Time management and organisation
- Part-time weekend schedule offering excellent work-life balance
- Opportunity to develop skills in insurance
- Supportive and collaborative central support team
- Fast‑paced, meaningful role supporting both customer and surgery teams
- Office-based, fast-paced operational setting
- Significant computer and telephone use
- No direct reports
Insurance Administrator (Part-Time, 12 Hours per Week) in Rotherham employer: The Pet Vet (formerly The Vet)
Join our Central Support team as an Insurance Administrator and enjoy a part-time weekend schedule that promotes an excellent work-life balance. With a supportive and collaborative work culture, you'll have the opportunity to develop your skills in insurance while playing a vital role in delivering outstanding customer service. Our fast-paced environment ensures that your contributions are meaningful and rewarding, making this an ideal place for those seeking growth and fulfilment in their careers.
Contact Detail:
The Pet Vet (formerly The Vet) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Administrator (Part-Time, 12 Hours per Week) in Rotherham
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and prepare your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This not only shows your enthusiasm but also helps you figure out if it’s the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Insurance Administrator (Part-Time, 12 Hours per Week) in Rotherham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your administrative skills and experience in insurance or claims processing. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your attention to detail and customer service skills, and let us know why you’re excited about this part-time opportunity.
Show Off Your Communication Skills:Since this role involves handling calls and queries, make sure your application reflects your strong communication abilities. Whether it’s in your CV or cover letter, we want to see that you can engage professionally and efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Pet Vet (formerly The Vet)
✨Know Your Stuff
Make sure you understand the basics of insurance claims processing and the specific responsibilities of the role. Brush up on key terms and procedures so you can speak confidently about how your skills align with what they’re looking for.
✨Show Off Your Organisation Skills
Since this role requires strong administrative skills, be ready to share examples of how you've managed data or handled multiple tasks efficiently in the past. Use specific scenarios to demonstrate your attention to detail and ability to prioritise.
✨Practice Your Phone Etiquette
Given that you'll be handling overflow calls, practice a friendly and professional phone manner. Consider doing mock calls with a friend to get comfortable with answering queries and providing information clearly and concisely.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics and how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
