Customer Experience Coordinator in Nottingham

Join to apply for the Customer Experience Coordinator role at The Pet Vet (formerly The Vet).

We’re on the lookout for a Customer Experience Coordinator to join us at Nottingham! This is a fantastic opportunity to join our friendly, well‑established team, dedicated to consistently wowing our customers by delivering exceptional customer service.

We’re looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets. Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long‑lasting impression.

We’ll make sure you receive the very best training and you’ll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

Benefits

• Profit share bonus
• Long service recognition
• Income protection
• Compassionate leave
• Surgery discounts

Being part of The Pet Vet family means you’ll work in a purpose‑built, spacious veterinary practice with fantastic facilities and a team passionate about providing the very best care to all animals, day and night. Our colleagues have a broad range of specialities and many are working towards certificates to enhance their clinical skills. We currently have 2 Vets studying towards certificates in imaging and surgery, and a strong reception team of 5.
We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.
We’re continually investing in developing our growing team and there’s never been a better time to join us!