At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming environment for pets and their owners.
- Company: Join The Pet Vet Liverpool, a friendly and well-established veterinary practice.
- Benefits: Enjoy profit share bonuses, surgery discounts, and long service recognition.
- Other info: Work in a spacious, state-of-the-art facility with continuous professional development opportunities.
- Why this job: Be the first point of contact for customers and make a lasting impression.
- Qualifications: Outgoing, proactive, and confident individuals who love helping others.
The predicted salary is between 12 - 15 € per hour.
We’re on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Liverpool! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
What we’re looking for:
- We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets.
- We are looking for someone to join us for 15 hours a week, over three days and a 1 in 4 weekend rotation.
- Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us.
- This puts our CECs in a great position to deliver a fabulous, long-lasting impression!
We'll make sure you receive the very best training, you'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
We operate a deskless reception at The Pet Vet Liverpool. Upon arrival at our surgery, customers and their pets are greeted by a member of our Customer Experience team. After being guided to their seat in our waiting area and offered refreshments, a Customer Experience Coordinator will sit with the customer and complete their check-in process on a tablet, as well as talking through the services we offer that may be of benefit, for example, our Pet Health Plans.
After their appointment, our clinical team hand the customer back over to our Customer Experience team, who complete the customer's check-out process and ensure the customer has time to ask any questions they might have.
We're looking for someone who is outgoing, proactive, confident and happy to support our customers in this way.
Benefits:
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
A little more about us at The Pet Vet Liverpool:
You’ll get to work in our purpose-built, spacious veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. Our colleagues have a broad range of specialities and many of our team are working towards certificates to enhance their clinical skills and the services we’re able to provide. We’re constantly working on new initiatives to support skill gaps and we make sure CPD is continuous and happening across all levels in our surgery.
We’re part of the UK’s largest, independent, family‑owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families. Our state‑of‑the‑art surgeries are purpose‑built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured. We’re continually investing in developing our growing team and there’s never been a better time to join us!
Customer Experience Coordinator - Part time in Liverpool employer: The Pet Vet (formerly The Vet)
At The Pet Vet Liverpool, we pride ourselves on being an exceptional employer, offering a supportive and friendly work environment where our Customer Experience Coordinators play a vital role in creating memorable experiences for our customers and their pets. With a commitment to continuous professional development through CPD opportunities and a range of benefits including profit share bonuses and long service recognition, we ensure our team members feel valued and empowered. Join us in our state-of-the-art facility, where you can grow alongside passionate colleagues dedicated to providing the best care in the community.
Contact Detail:
The Pet Vet (formerly The Vet) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Coordinator - Part time in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Pet Vet Liverpool. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a positive experience for customers and their pets, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! First impressions matter, especially when you're the face of our practice. Make sure you look smart and approachable. A friendly smile goes a long way in making customers feel welcome!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're keen and ready to join our fantastic team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Customer Experience Coordinator - Part time in Liverpool
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who can create a welcoming environment for our customers and their pets.
Tailor Your Application:Make sure to tailor your application to the role of Customer Experience Coordinator. Highlight any relevant experience in customer service and how you’ve wowed customers in the past. We love seeing examples of how you’ve made a positive impact!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to cover all the key aspects of the job description without rambling on.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen and know where to find us. We can’t wait to hear from you!
How to prepare for a job interview at The Pet Vet (formerly The Vet)
✨Know the Company
Before your interview, take some time to research The Pet Vet Liverpool. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Coordinator, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've gone above and beyond to provide excellent customer service. Highlight your ability to create a welcoming environment and handle inquiries with confidence.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you would handle a difficult customer or what makes you passionate about working with pets. Practising your responses can help you feel more at ease during the interview and allow you to articulate your thoughts clearly.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the training provided, the team culture, or how success is measured in the role. This shows that you're engaged and serious about the position.
