At a Glance
- Tasks: Manage insurance claims and provide top-notch customer support on weekends.
- Company: Join a supportive team in a fast-paced insurance environment.
- Benefits: Part-time hours for a great work-life balance and skill development.
- Other info: Office-based role with opportunities for growth and collaboration.
- Why this job: Make a real difference by helping customers navigate their insurance needs.
- Qualifications: Strong admin skills, attention to detail, and a confident phone manner.
The predicted salary is between 12 - 15 € per hour.
We are seeking a highly organised and detail-focused Insurance Administrator to join our Central Support team on a part‑time basis. This is a key role supporting the end‑to‑end processing of insurance claims, ensuring accuracy, efficiency, and outstanding customer service. This role will be based at our Rotherham Central Support Unit and the hours are Saturday and Sunday 9:00am-3:00pm.
In addition to claims administration, you will also be responsible for handling overflow telephone calls from surgeries during your working hours, providing professional and timely support to our customers.
Key Responsibilities- Process and manage insurance claims in line with internal procedures and compliance standards
- Liaise with insurance companies and customers regarding direct and non-direct claims
- Conduct policy checks and submit pre-authorisations for pending treatment
- Maintain accurate claims and payment trackers, always ensuring data integrity
- Monitor and manage outstanding insurance debt and support timely payment resolution
- Update and reconcile customer accounts following insurer payments
- Take overflow calls from surgeries, handling customer queries professionally and efficiently
- Respond to customer queries relating to insurance claims via phone and email
- Proactively contact customers regarding claim progress and updates
- Work collaboratively with internal teams to ensure smooth operational workflow
- Support continuous improvement initiatives and special projects as required
- Strong administrative and data entry skills with excellent attention to detail
- Confident telephone manner and experience handling inbound calls in a busy environment
- Excellent communication and customer service skills
- Experience in insurance administration, claims processing, or finance/admin roles (preferred)
- Strong numeracy and ability to manage financial/admin trackers accurately
- Competent IT skills including spreadsheets and digital systems
- Ability to prioritise workload in a fast-paced environment
- Team player with a flexible, proactive approach
- Insurance claims processing
- Administrative support
- Telephone and call handling (clinical overflow support)
- Customer service excellence
- Data management and reporting
- Payment tracking and debt management
- Time management and organisation
- Part-time weekend schedule offering excellent work-life balance
- Opportunity to develop skills in insurance
- Supportive and collaborative central support team
- Fast‑paced, meaningful role supporting both customer and surgery teams
- Working environment Office-based, fast-paced operational setting
- Significant computer and telephone use
- No direct reports
Insurance Administrator (Part-Time, 12 Hours per Week) employer: The Pet Vet (formerly The Vet)
Join our Central Support team as an Insurance Administrator and enjoy a part-time weekend schedule that promotes an excellent work-life balance. We pride ourselves on fostering a supportive and collaborative work culture, where you can develop your skills in insurance administration while making a meaningful impact on both customers and surgery teams. With a focus on employee growth and continuous improvement, this role offers a unique opportunity to thrive in a fast-paced environment in Rotherham.
Contact Detail:
The Pet Vet (formerly The Vet) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Administrator (Part-Time, 12 Hours per Week)
✨Tip Number 1
Get to know the company! Research their values and mission so you can tailor your conversation during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience in insurance administration.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their processes or team dynamics shows that you’re engaged and ready to contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Insurance Administrator (Part-Time, 12 Hours per Week)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in insurance administration and customer service. We want to see how your skills match the role, so don’t hold back on showcasing your strengths!
Show Off Your Attention to Detail:As an Insurance Administrator, accuracy is key! Use your application to demonstrate your strong administrative skills and attention to detail. Mention specific examples where you’ve successfully managed data or processed claims without errors.
Communicate Clearly:Since this role involves handling customer queries over the phone and via email, make sure your written communication is clear and professional. We appreciate a friendly tone, but clarity is crucial, so keep it concise and to the point!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Pet Vet (formerly The Vet)
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of insurance claims processing. Brush up on key terms and procedures relevant to the role. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Showcase Your Skills
Be ready to discuss your administrative and data entry skills in detail. Prepare examples from your past experiences where you've demonstrated attention to detail and efficiency. Highlight any specific software or systems you've used that relate to the job description.
✨Practice Your Phone Manner
Since this role involves handling overflow calls, practice your telephone communication skills. You might even want to do a mock call with a friend. Focus on being clear, professional, and friendly, as this will be crucial for providing outstanding customer service.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or how they support continuous improvement initiatives.
