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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a brand-new surgery.
- Company: Join a forward-thinking veterinary practice focused on customer experience.
- Benefits: Profit share bonus, long service recognition, and surgery discounts.
- Other info: Receive excellent training and ongoing professional development opportunities.
- Why this job: Shape first impressions and create a welcoming environment for customers and their pets.
- Qualifications: Experience in customer-facing roles and a passion for outstanding service.
The predicted salary is between 30000 - 40000 £ per year.
We're on the lookout for a Customer Experience Manager to join us at our brand-new surgery in Feltham on a full-time basis. This is a fantastic opportunity to build a whole new surgery from the start, ensuring the team are dedicated to consistently wowing our customers by delivering exceptional service.
What You’ll Be Doing
- Lead, coach, and develop the Customer Experience team
- Set the standard for a warm, friendly, and professional customer journey
- Manage day-to-day front‑of‑house operations
- Handle customer feedback and continuously improve service delivery
- Drive a culture of proactive, high‑quality customer engagement
- Support the promotion of products and services, including our Pet Health Plan
A Different Kind of Reception
We’ve adopted a deskless reception model — meaning no barriers between our team and our customers. You’ll lead by example, confidently greeting customers as they arrive, guiding them to our designated dog and cat seating areas, offering refreshments, and completing check‑in and check‑out via tablet. By being proactive, approachable, and attentive, you’ll set the tone for the 5‑star service we strive to deliver every day.
Training & Development
We’re committed to helping you succeed. You’ll receive excellent training and have access to ongoing CPD for veterinary reception teams through the British Veterinary Receptionist Association (BVRA).
About You
- Proven experience in a customer‑facing leadership role
- Background in hospitality, retail, or service environments (veterinary experience desirable but not essential)
- Passionate about delivering outstanding customer service
- Confident communicator with strong interpersonal skills
- Proactive, organised, and able to lead by example
Benefits
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
Customer Experience Manager in Frome employer: The Pet Vet (formerly The Vet)
Contact Detail:
The Pet Vet (formerly The Vet) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in Frome
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Experience Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer experience. Think about how you would handle specific situations, especially in a veterinary setting, and be ready to share your insights.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, whether in person or virtually, let your passion for customer service shine through. Remember, they want someone who can lead and inspire their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of delivering exceptional service.
We think you need these skills to ace Customer Experience Manager in Frome
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share specific examples of how you've wowed customers in the past and how you plan to bring that same energy to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer-facing roles. We want to see how your background in hospitality or retail can translate into creating a warm and friendly environment at our surgery.
Be Authentic: We value genuine personalities! Don’t be afraid to let your true self come through in your writing. Share your unique approach to customer engagement and how you would lead by example in our deskless reception model.
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at The Pet Vet (formerly The Vet)
✨Know the Company Inside Out
Before your interview, take some time to research the surgery and its values. Understand their approach to customer experience and how they aim to deliver exceptional service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully coached or developed team members. Highlight how you set standards for customer service and how you’ve handled feedback to improve service delivery.
✨Demonstrate Your Customer-Centric Mindset
Be ready to discuss specific instances where you've gone above and beyond for customers. Think about how you can relate these experiences to the deskless reception model they use. Show that you understand the importance of first impressions and how to create a welcoming environment.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their training programmes, how they measure customer satisfaction, or what success looks like in this role. It shows you're engaged and thinking about how you can contribute to their goals.