At a Glance
- Tasks: Create a welcoming environment for customers and their pets at our new Feltham surgery.
- Company: Join The Pet Vet, a friendly and well-established veterinary group.
- Benefits: Enjoy profit share bonuses, discounts, and ongoing training opportunities.
- Other info: Be part of a dynamic team shaping the customer experience from day one.
- Why this job: Make a real difference in pet care while developing your customer service skills.
- Qualifications: Previous customer-facing experience and a passion for animals are essential.
The predicted salary is between 24000 - 26000 £ per year.
We're on the lookout for a Customer Experience Coordinator to join us at our brand-new Feltham surgery. This is a fantastic opportunity to join a friendly, well-established veterinary group and play a key role in launching an exciting new surgery dedicated to delivering exceptional care to pets and outstanding service to their owners.
What we are looking for:
- A customer service superstar who can help create a positive, welcoming, friendly and efficient environment for our customers and their pets.
- Previous customer-facing experience is essential, and experience within hospitality, retail, healthcare or a service-led environment would be advantageous.
- The role is 40 hours per week and will include a 1 in 4 weekend rotation.
A different kind of reception:
At The Pet Vet, we've adopted a deskless reception model, creating a more personal and engaging experience for our customers. Rather than sitting behind a traditional reception desk, our Customer Experience Coordinators actively welcome customers and their pets into the surgery. You'll guide them to our dedicated dog and cat waiting areas, offer refreshments, and complete their check-in process using a tablet whilst sitting alongside them. You'll also take the opportunity to discuss services that may benefit their pet, such as our Pet Health Plan, helping customers get the very best value and care for their pets. Following their appointment, our clinical team will hand customers back to you, where you'll complete their check-out process, answer any questions they may have and ensure they leave feeling informed, valued and cared for.
We're Looking For Someone Who Is:
- Friendly and approachable
- Confident and proactive
- Passionate about customer service
- Comfortable using technology and tablets
- Organised and able to multitask in a busy environment
- A genuine animal lover
Training & Development:
We want you to thrive in your role, so we'll provide comprehensive training and ongoing support. You'll also have access to industry-leading CPD for veterinary reception teams through the British Veterinary Receptionist Association (BVRA), helping you continue to develop your skills and knowledge throughout your career.
Benefits:
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
- Ongoing training and development opportunities
- Being part of The Pet Vet family
We're part of the UK's largest independent, family-owned veterinary group, with surgeries across the country. Our purpose-built surgeries are modern, spacious and equipped with the latest technology. We are committed to creating an environment where colleagues love to work, pets receive exceptional care and customers feel reassured from the moment they walk through our doors. As a brand-new surgery, Feltham offers an exciting opportunity to help shape the customer experience from day one and become an integral part of a growing team.
Customer Experience Co-ordinator in Frome employer: The Pet Vet (formerly The Vet)
At The Pet Vet, we pride ourselves on being an exceptional employer, offering a supportive and friendly work environment where our team members can thrive. As part of the UK's largest independent veterinary group, you'll benefit from comprehensive training, ongoing development opportunities, and a profit share bonus, all while playing a vital role in shaping the customer experience at our new Feltham surgery. Join us to be part of a passionate team dedicated to providing outstanding care for pets and exceptional service for their owners.
Contact Details:
The Pet Vet (formerly The Vet) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Co-ordinator in Frome
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Pet Vet (formerly The Vet). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Pet Vet (formerly The Vet) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Co-ordinator in Frome
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Pet Vet (formerly The Vet):Your cover letter is your chance to shine! Tell us why you want to work at The Pet Vet (formerly The Vet) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Pet Vet (formerly The Vet)!
How to prepare for a job interview at The Pet Vet (formerly The Vet)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
