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For Companies At a Glance
- Tasks: Lead a team to create a welcoming environment for customers and their pets.
- Company: Join The Pet Vet Portsmouth, part of the UK's largest independent veterinary group.
- Benefits: Enjoy profit share bonuses, surgery discounts, and long service recognition.
- Why this job: Make a real impact on customer experiences while working with pets every day.
- Qualifications: Experience in customer service or hospitality is preferred.
- Other info: Be part of a supportive team with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We’re on the lookout for a Deputy Customer Experience Manager to join us at The Pet Vet Portsmouth. This is a full-time position, covering 1 in 4 weekends. We are dedicated to delivering exceptional customer service and wowing our customers.
Responsibilities
- Support the Customer Experience Manager in leading a team of Customer Experience Coordinators to create a positive, welcoming, friendly and efficient environment for customers and their pets.
- Act as a key point of contact for customers at reception and by phone, helping to deliver a fabulous, long-lasting impression.
- Receive comprehensive training and take advantage of CPD for veterinary reception teams provided through the BVRA (British Veterinary Receptionist Association).
- Embrace a deskless reception approach: confidently greet customers entering the surgery, guide them to seating areas, offer refreshments, and manage check-in and check-out on a tablet.
- Upsell products and services, such as the Pet Health Plan, and demonstrate proactive, approachable, and helpful service to set the tone for five-star customer experiences.
- Contribute ideas to extend reach and drive higher footfall, including posting regularly to local social media accounts with engaging content.
Requirements / Qualifications
- Ideally have some experience in the service or hospitality industry.
- Willingness to participate in training and development through BVRA.
Benefits
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
About The Pet Vet
We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families. Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured. We’re continually investing in developing our growing team and there’s never been a better time to join us!
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Deputy customer experience manager employer: The Pet Vet (formerly The Vet)
Contact Detail:
The Pet Vet (formerly The Vet) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy customer experience manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Pet Vet Portsmouth. Familiarise yourself with their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about creating a positive experience for customers and their pets, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your social media skills! Since you'll be posting engaging content for local pet owners, bring some ideas to the table. Think about how you can use social media to connect with the community and drive footfall into the surgery.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Deputy customer experience manager
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service or hospitality. We want to see how you've created positive experiences for customers in the past, so share specific examples that showcase your skills!
Be Proactive and Creative: We love candidates who bring fresh ideas to the table! In your application, mention any initiatives you've taken to improve customer engagement or footfall in previous roles. Show us how you can help us grow!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Use keywords from the listing to demonstrate that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at The Pet Vet (formerly The Vet)
✨Know Your Customer Service Stuff
Brush up on your customer service skills and experiences. Think of specific examples where you’ve gone above and beyond for a customer, especially in the service or hospitality industry. This will show that you understand the importance of creating a positive experience for customers and their pets.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand what a Deputy Customer Experience Manager does. Be ready to discuss how you can support the Customer Experience Manager and lead the team effectively. Highlight any relevant experience you have with managing teams or improving customer interactions.
✨Show Off Your Proactivity
Think of ideas you could bring to the table to enhance customer engagement and footfall. Whether it’s social media strategies or new ways to upsell products, be prepared to share your thoughts. This shows that you’re not just reactive but also proactive in driving the business forward.
✨Practice Your Approachability
Since you’ll be the first point of contact for customers, practice being warm and welcoming. You might want to role-play greeting customers or handling inquiries. This will help you feel more confident in showcasing your friendly personality during the interview.