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- Tasks: Lead a team to deliver exceptional customer service for pets and their owners.
- Company: Join The Pet Vet Waltham Forest, an award-winning veterinary surgery.
- Benefits: Enjoy profit share bonuses, surgery discounts, and long service recognition.
- Why this job: Make a real difference in pet care while leading a friendly team.
- Qualifications: Management experience in service or hospitality is preferred.
- Other info: Be part of a supportive family-owned veterinary group with growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We’re on the lookout for a Customer Experience Manager to join us at The Pet Vet Waltham Forest on a full time basis! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
What we’re looking for:
- We’re looking for a customer service superstar who can lead our team of Customer Experience Coordinators in creating a really positive, welcoming, friendly and efficient environment for customers and their pets.
- Ideally, you’ll already have management experience in the service/hospitality industry.
- Our Customer Experience team are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us.
- This puts our Customer Experience team in a great position to deliver a fabulous, long-lasting impression!
- To truly smash it out of the park in your new role, we’ll make sure you receive the very best training.
- You’ll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
- We are adopting a deskless reception!
- We’re looking for someone who can lead by example, confidently approaching customers as they walk into our surgery, guiding them to take a seat in our designated dog and cat seating areas, offering refreshments and completing their check in and check out process on a tablet.
- You’ll also have the opportunity to upsell products and services to the customer, such as the benefits of being registered with our Pet Health Plan.
- By being proactive, approachable and helpful, you’ll set the tone for the 5-star customer service we aspire for our Customer Experience teams to consistently deliver.
Benefits:
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
A little more about us at The Pet Vet Waltham Forest:
The Pet Vet Waltham Forest is an award-winning veterinary surgery with dog and cat clinic accreditations. Everyone receives a warm welcome from our team at The Pet Vet Waltham Forest. We’re all passionate about providing the very best care to every pet that comes through our doors, day and night.
To ensure the care we’re offering is the absolute best, we’re constantly working on new initiatives to support skill gaps and we make sure CPD is continuous and happening across all levels in our surgery. Our clinical team members have either achieved or are working towards various certificates, including internal medicine, dentistry and surgery.
Being part of The Pet Vet family:
We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families. Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured. We’re continually investing in developing our growing team and there’s never been a better time to join us!
Customer Experience Manager - Waltham Forest employer: The Pet Vet (formerly The Vet)
Contact Detail:
The Pet Vet (formerly The Vet) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager - Waltham Forest
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Pet Vet Waltham Forest. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Customer Experience Manager, you'll be leading a team and interacting with customers all day long. Role-play common scenarios with friends or family to boost your confidence and refine your approach to customer interactions.
✨Tip Number 3
Show off your management experience! Be ready to share specific examples of how you've successfully led teams in the past. Highlight your ability to create a positive environment and how you've wowed customers before – this is your chance to shine!
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our fantastic team. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you're keen to be part of The Pet Vet family!
We think you need these skills to ace Customer Experience Manager - Waltham Forest
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've wowed customers in the past and how you plan to bring that same energy to The Pet Vet Waltham Forest.
Tailor Your Application: Make sure to customise your application to highlight your management experience in the service or hospitality industry. We want to see how your skills align with our mission to deliver exceptional customer experiences!
Be Personable and Approachable: Remember, we’re looking for someone who can lead by example! Use a friendly tone in your application to reflect the welcoming environment we create at The Pet Vet. Show us that you’re someone who can easily connect with both customers and team members.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our team.
How to prepare for a job interview at The Pet Vet (formerly The Vet)
✨Know the Company Inside Out
Before your interview, take some time to research The Pet Vet Waltham Forest. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Manager, your ability to lead and inspire a team is crucial. Prepare examples from your past experiences where you've successfully managed customer interactions or resolved issues. Highlight how you can create a welcoming environment for both customers and their pets.
✨Demonstrate Leadership Qualities
Think about times when you've led a team or taken initiative in a previous role. Be ready to discuss your management style and how you plan to motivate your team of Customer Experience Coordinators. They’ll want to see that you can lead by example and foster a positive atmosphere.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, the team dynamics, and the training opportunities available. This shows that you're not just interested in the job, but also in how you can grow and contribute to the company’s success.
