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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service for pets and their owners.
- Company: Join The Pet Vet Barnsley, an award-winning veterinary surgery dedicated to pet care.
- Benefits: Enjoy profit share bonuses, surgery discounts, and compassionate leave.
- Why this job: Be part of a friendly team that makes a real difference in pet care.
- Qualifications: Management experience in service or hospitality is preferred.
- Other info: Receive top-notch training and work in a deskless reception environment.
The predicted salary is between 28800 - 43200 £ per year.
We’re on the lookout for a Customer Experience Manager to join us at The Pet Vet Barnsley on a full-time basis! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
What we’re looking for
We're seeking a customer service superstar who can lead our team of Customer Experience Coordinators in creating a positive, welcoming, friendly, and efficient environment for customers and their pets. Ideally, you'll have management experience in the service or hospitality industry. Our Customer Experience team are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the phone when they ring us. This puts our team in a great position to deliver a fabulous, long-lasting impression!
To excel in this role, you'll receive top-notch training, including access to CPD for veterinary reception teams provided through the BVRA (British Veterinary Receptionist Association). We are adopting a deskless reception approach! We're looking for someone who can lead by example, confidently approaching customers, guiding them to seating areas, offering refreshments, and completing check-in and check-out on a tablet. You'll also have opportunities to upsell products and services, such as the benefits of our Pet Health Plan. By being proactive, approachable, and helpful, you'll set the tone for the 5-star customer service we aim to deliver.
Benefits
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
A little more about us at The Pet Vet Barnsley
The Pet Vet Barnsley is an award-winning veterinary surgery with dog, cat, and rabbit-friendly clinic accreditations. We’re passionate about providing the best care to every pet that comes through our doors, day and night. We’re continually working on new initiatives to support skill development and ensure continuous CPD across all levels. Our clinical team members are working towards or have achieved various certificates, including exotics, dentistry, and surgery. Recently, we added exotic wards to our practice to care for all animals, including fur, feathers, and scales.
Being part of The Pet Vet family
We’re part of the UK’s largest independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the communities we serve, helping pets live long, happy, and healthy lives. Our state-of-the-art surgeries are purpose-built, spacious, and equipped with the latest technology. We’re committed to creating an environment that offers excellent clinical care, where colleagues enjoy working, patients feel calm, and customers are confident in our services. There’s never been a better time to join us as we continue investing in our growing team!
Customer Experience Manager employer: The Pet Vet (formerly The Vet)
Contact Detail:
The Pet Vet (formerly The Vet) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarise yourself with The Pet Vet Barnsley's values and mission. Understanding their commitment to exceptional customer service and pet care will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your management experience in the service or hospitality industry by preparing specific examples of how you've led teams to deliver outstanding customer experiences. This will demonstrate your capability to lead the Customer Experience Coordinators effectively.
✨Tip Number 3
Be ready to discuss your proactive approach to customer service. Think of instances where you went above and beyond for customers, as this aligns perfectly with the role's focus on creating a welcoming environment.
✨Tip Number 4
Research the latest trends in veterinary customer service and be prepared to share your insights. This shows your enthusiasm for the role and your commitment to continuous improvement, which is highly valued at The Pet Vet Barnsley.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management, particularly in the service or hospitality industry. Use specific examples that demonstrate your ability to lead a team and deliver exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention how you can contribute to creating a positive environment at The Pet Vet Barnsley and reference any relevant training or certifications.
Showcase Your Soft Skills: In your application, emphasise your soft skills such as approachability, proactivity, and communication. These are crucial for a Customer Experience Manager role, so provide examples of how you've used these skills in past positions.
Highlight Your Understanding of the Role: Demonstrate your understanding of the Customer Experience Manager role by discussing how you would implement the deskless reception approach and enhance customer interactions. This shows that you are proactive and have thought about how to excel in the position.
How to prepare for a job interview at The Pet Vet (formerly The Vet)
✨Showcase Your Customer Service Skills
As a Customer Experience Manager, your ability to deliver exceptional service is key. Prepare examples from your past experiences where you went above and beyond for customers, especially in a management role.
✨Demonstrate Leadership Qualities
Highlight your management experience by discussing how you've successfully led teams in the service or hospitality industry. Be ready to share specific instances where you motivated your team to achieve outstanding results.
✨Familiarise Yourself with the Company
Research The Pet Vet Barnsley and understand their values, mission, and the services they offer. This will help you align your answers with their goals and show genuine interest in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer interaction scenarios. Think about how you would handle difficult situations or complaints, and be prepared to discuss your approach to upselling products and services.
