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- Tasks: Be the friendly face and voice for customers and their pets at The Pet Vet Liverpool.
- Company: Join an award-winning, family-owned veterinary group dedicated to exceptional pet care.
- Benefits: Enjoy profit share bonuses, surgery discounts, and a supportive work environment.
- Why this job: Make a lasting impression while working in a spacious, state-of-the-art practice with a passionate team.
- Qualifications: Looking for outgoing, proactive individuals with a knack for customer service.
- Other info: Work 25 hours a week, including 1:4 weekends, with opportunities for professional development.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We’re on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Liverpool. This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
What we’re looking for
We’re seeking a customer service superstar who can help create a really positive, welcoming, friendly and efficient environment for customers and their pets. We are looking for someone to join us on a fixed working pattern of Tuesday to Friday 2pm-7pm and Saturday 10am-3pm. Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression.
We will provide the very best training, including CPD for veterinary reception teams provided through the BVRA (British Veterinary Receptionist Association).
We operate a deskless reception at The Pet Vet Liverpool. On arrival, customers and their pets are greeted by a member of the Customer Experience team. After being guided to their seat in our waiting area and offered refreshments, a Customer Experience Coordinator will sit with the customer and complete their check-in process on a tablet, and discuss services that may benefit them, such as Pet Health Plans. After their appointment, our clinical team hand the customer back to our Customer Experience team, who complete the check-out process and ensure the customer has time to ask any questions they might have.
We’re looking for someone who is outgoing, proactive, confident and happy to support our customers in this way.
Responsibilities
- Serve as the first point of contact for customers in reception and on the phone.
- Guide customers through the check-in process on a tablet and discuss applicable services (e.g., Pet Health Plans).
- Assist with the check-out process and address customer questions after appointments.
- Provide a welcoming, efficient, and friendly experience for customers and their pets.
- Collaborate with clinical and administrative teams to ensure smooth patient flow.
Working pattern
Fixed pattern: Tuesday to Friday 2:00 pm – 7:00 pm and Saturday 10:00 am – 3:00 pm.
Training and development
Receive comprehensive training and take advantage of CPD for veterinary reception teams provided through the BVRA (British Veterinary Receptionist Association).
Benefits
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
About The Pet Vet Liverpool
You’ll work in a purpose-built, spacious veterinary practice with excellent facilities and a team passionate about providing the best care to all animals, day and night. Our colleagues have a broad range of specialities and many are working towards certificates to enhance clinical skills and services. We continually work on new initiatives to support skill gaps, and CPD is continuous across all levels in our surgery.
Being part of The Pet Vet family: we’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in local communities, helping pets live long, happy, and healthy lives with their families. Our state-of-the-art surgeries are purpose-built, light and spacious, and equipped with the latest technology. We are committed to creating an environment that offers exceptional clinical care where colleagues love to work, patients are calm, and customers feel assured. We’re continually investing in developing our growing team, and there’s never been a better time to join us!
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Customer Experience Coordinator employer: The Pet Vet (formerly The Vet)
Contact Detail:
The Pet Vet (formerly The Vet) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Familiarise yourself with The Pet Vet Liverpool's services and values. Understanding their commitment to exceptional customer service will help you align your approach during the interview, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare to demonstrate your customer service skills through role-playing scenarios. Since you'll be the first point of contact for customers, showing that you can handle various situations with confidence and empathy will set you apart.
✨Tip Number 3
Research common challenges faced in veterinary reception roles. Being able to discuss these challenges and how you would address them can highlight your proactive nature and readiness for the position.
✨Tip Number 4
Show enthusiasm for continuous professional development. Mentioning your interest in the CPD opportunities provided by the BVRA will demonstrate your commitment to growing within the role and enhancing your skills.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise any roles where you interacted with customers, especially in a veterinary or healthcare setting, to show you understand the environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create a welcoming atmosphere. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Showcase Your Personality: Since this role requires an outgoing and proactive attitude, let your personality shine through in your application. Use a friendly tone and express your enthusiasm for working with pets and their owners.
Highlight Relevant Skills: In your application, make sure to highlight skills that are crucial for the role, such as communication, problem-solving, and teamwork. Mention any experience with technology, like using tablets or software for check-in processes.
How to prepare for a job interview at The Pet Vet (formerly The Vet)
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, especially in a veterinary or pet-related context.
✨Demonstrate Your Communication Skills
As a Customer Experience Coordinator, you'll be the first point of contact for customers. Practice clear and friendly communication during the interview. You might even role-play common scenarios to showcase how you would handle customer interactions.
✨Familiarise Yourself with the Company
Research The Pet Vet Liverpool and understand their values, services, and community involvement. Being knowledgeable about the company will show your genuine interest and help you align your answers with their mission.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers. This could include inquiries about team dynamics, training opportunities, or how they measure customer satisfaction. It shows that you're engaged and serious about the role.
