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- Tasks: Be the friendly face and voice for customers and their pets at The Pet Vet.
- Company: Join The Pet Vet, a leading independent veterinary group dedicated to exceptional pet care.
- Benefits: Enjoy profit share bonuses, surgery discounts, and a supportive work environment.
- Why this job: Make a positive impact on pet owners while working in a fun, team-oriented atmosphere.
- Qualifications: No prior experience needed; just bring your outgoing personality and passion for customer service!
- Other info: Flexible part-time hours with no weekend shifts; perfect for students!
The predicted salary is between 13000 - 16000 £ per year.
Join to apply for the Customer Experience Coordinator role at The Pet Vet (formerly The Vet)
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Join to apply for the Customer Experience Coordinator role at The Pet Vet (formerly The Vet)
We’re on the lookout for two Customer Experience Coordinators to join us at The Pet Vet Rotherham! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
These roles are 12.5 hours per week and we need to cover the following shift patterns:
Role 1 – Monday-Friday 8am-10:30am
Role 2 – Monday-Friday 4:30pm-7pm
No weekends but there will be an ad-hoc requirement to help cover holiday/sickness.
What we’re looking for
We\’re looking for customer service superstars who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets.
We\’re looking for someone to join us on a part-time basis at the earliest convenience. Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression!
We\’ll make sure you receive the very best training, you\’ll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
We operate a deskless reception at The Pet Vet Rotherham. Upon arrival at our surgery, customers and their pets are greeted by a member of our Customer Experience team. After being guided to their seat in our waiting area and offered refreshments, a Customer Experience Coordinator will sit with the customer and complete their check-in process on a tablet, as well as talking through the services we offer that may be of benefit. For example, our Pet Health Plans. After their appointment, our clinical team hand the customer back over to our Customer Experience team, who complete the customer\’s check-out process and ensure the customer has time to ask any questions they might have. We\’re looking for someone who is outgoing, proactive, confident and happy to support our customers in this way.
Benefits
To attract and retain the best in the business, we offer a great range of benefits, including:
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
Being part of The Pet Vet family
We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.
Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.
We’re continually investing in developing our growing team and there\’s never been a better time to join us!
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
Job function
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Job function
Other
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Industries
Veterinary
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Customer Experience Coordinator employer: The Pet Vet (formerly The Vet)
Contact Detail:
The Pet Vet (formerly The Vet) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Familiarise yourself with The Pet Vet's values and mission. Understanding their commitment to exceptional customer service will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to demonstrate your customer service skills through role-playing scenarios. Since you'll be the first point of contact for customers, being able to showcase how you would handle various situations can set you apart from other candidates.
✨Tip Number 3
Research common questions asked in customer service roles, especially in veterinary settings. Being well-prepared to answer these questions will show your enthusiasm and readiness for the position.
✨Tip Number 4
Network with current or former employees of The Pet Vet. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Pet Vet is looking for in a Customer Experience Coordinator. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant skills that align with the role. Use specific examples of how you've provided exceptional service in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working with pets. Mention why you want to join The Pet Vet and how you can contribute to their mission of delivering exceptional care.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at The Pet Vet (formerly The Vet)
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, especially in a veterinary or similar environment.
✨Familiarise Yourself with The Pet Vet
Do some research on The Pet Vet and its values. Understanding their commitment to customer experience and the services they offer will help you align your answers with their mission during the interview.
✨Demonstrate Your Communication Skills
As a Customer Experience Coordinator, you'll be the first point of contact for customers. Practice clear and friendly communication, and be ready to discuss how you would handle various customer interactions, including difficult situations.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role to show your genuine interest.
