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- Tasks: Create a welcoming environment for customers and their pets while delivering top-notch service.
- Company: Join The Vet Bristol, a friendly and well-established veterinary practice.
- Benefits: Enjoy profit share bonuses, surgery discounts, and long service recognition.
- Why this job: Be part of a passionate team making a real difference in pet care.
- Qualifications: Strong customer service skills and a friendly, professional approach.
- Other info: Flexible hours with opportunities for training and development in a supportive environment.
The predicted salary is between 20000 - 25000 £ per year.
We’re on the lookout for a Customer Experience Coordinator to join us at The Vet Bristol. This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
Responsibilities
- Provide a positive, welcoming, friendly and efficient environment for customers and their pets.
- Assist with customer service on rota within opening hours (Mon-Fri 8am-8pm, Sat-Sun 9am-3pm).
- Approach customers confidently to ensure a high-quality experience.
- Support the team with training and development opportunities where applicable.
Requirements / What we’re looking for
- Strong customer service focus and the ability to create a positive customer experience.
- Comfortable approaching customers with a friendly and professional manner.
- Willingness to work 19.5 hours per week (two days per week and 1 in 4 weekends) on a rota basis.
- Ability to participate in CPD for veterinary reception teams via BVRA (British Veterinary Receptionist Association).
Benefits
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
A Little More About Us At The Vet Bristol You’ll get to work in our purpose-built, spacious veterinary practice with fantastic facilities and a team passionate about providing the very best care to all animals, day and night. Our Bristol practice is receiving a brand-new look as we adopt The Pet Vet branding. The experience for customers and the level of service remains 5-star, with the same friendly faces, care, and competitive prices. Being part of The Pet Vet family We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in local communities, helping pets live long, happy and healthy lives. We’re committed to an environment with exceptional clinical care where colleagues enjoy their work, patients are calm, and customers feel assured. We’re continually investing in developing our growing team—there’s never been a better time to join us.
Customer Experience Coordinator in Bristol employer: The Pet Vet (formerly The Vet)
Contact Detail:
The Pet Vet (formerly The Vet) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Vet Bristol. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Since the role is all about creating a positive experience for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your chat with them!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can set the tone for a friendly and confident conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team!
We think you need these skills to ace Customer Experience Coordinator in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've created positive experiences for customers in the past, so share specific examples that showcase your friendly and professional approach.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the values and responsibilities mentioned in the job description. This shows us you’re genuinely interested in joining our team at The Vet Bristol.
Be Yourself: We love authenticity! When writing your application, let your personality shine through. We’re looking for someone who fits in with our friendly team, so don’t be afraid to show us who you are and why you’d be a great fit for our culture.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you’re tech-savvy and know how to navigate online applications!
How to prepare for a job interview at The Pet Vet (formerly The Vet)
✨Know the Company
Before your interview, take some time to research The Vet Bristol. Understand their values, mission, and what makes them stand out in the veterinary field. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Coordinator, your ability to create a positive customer experience is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Be ready to discuss how you handle difficult situations with a friendly and professional approach.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you would handle a challenging customer or how you contribute to a team environment. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows that you’re engaged and serious about contributing to their mission.