At a Glance
- Tasks: Lead a compassionate team providing exceptional aftercare services for pets and their owners.
- Company: Join Anima Care UK, a dedicated family in pet cremation and memorial services.
- Benefits: Competitive salary, car allowance, generous leave, and a company pension scheme.
- Other info: Be part of a meaningful, people-centred environment with growth opportunities.
- Why this job: Make a real difference in the lives of pet owners during their most challenging times.
- Qualifications: Experience in budget management and strong leadership skills are essential.
The predicted salary is between 55000 - 60000 £ per year.
Anima Care UK Ltd (The Pet Crematoria Family) is dedicated to arranging a fitting farewell for beloved pets. By offering the support and expertise of our crematoria teams, bereaved pet owners can choose a cremation service that is as unique as their much-loved companion. We offer a dignified service to all pets through our individual or communal cremation options, unique caskets and urns, pet keepsakes range and home collection service. Our equine and pet cremation services care for all pets, great and small, with the respect that they deserve.
We support vet practices around the UK to arrange cremation for their clients, as well as remain present in our local communities with the option to visit each of our crematoria, the opportunity to reflect in memorial gardens or make use of a private Remembrance Room.
Are you an inspiring leader with a passion for service excellence, team culture and purposeful work? Silvermere Haven Pet Cemetery and Crematorium, part of Anima Care UK, is seeking a General Manager to lead our dedicated team in delivering compassionate, ethical and exceptional aftercare services for veterinary partners and pet owners.
What You’ll Do- Own the full site P&L, including budgeting, forecasting and financial performance.
- Analyse revenue and cost drivers to maximise profitability while maintaining outstanding service quality.
- Lead or support commercial conversations with veterinary practices, bringing strong negotiation and relationship‑building skills.
- Ensure the accurate reporting of financial and performance metrics.
- Lead, motivate and develop a high‑performing team rooted in empathy, accountability and continuous improvement.
- Set clear expectations, conduct performance reviews and support ongoing training and development.
- Strengthen communication and collaboration across all departments.
- Build strong, trust‑based partnerships with veterinary practices, animal charities and community organisations.
- Lead strategic discussions with veterinary leaders, positioning us as the preferred independent aftercare partner.
- Ensure every veterinary client and pet owner receives a compassionate, professional experience.
- Oversee day‑to‑day operations, ensuring service consistency, quality, and timely delivery.
- Implement and monitor customer‑service KPIs, proactively handling feedback and escalations.
- Ensure all operations meet legal, environmental and industry‑specific regulations.
- Maintain high standards in health & safety, risk management and ethical practice.
- Support audit processes and drive corrective actions where needed.
- Proven experience preparing and managing budgets.
- Strong background in P&L management.
- Demonstrated leadership capability across commercial, operational, performance and compliance areas.
- Experience within pet or human crematoria services (not essential—values and leadership matter most).
- Salary of £55,000 - £60,000 dependant on experience plus Car Allowance
- 25 days annual leave plus Bank Holidays
- Company Pension Scheme
If you’re a forward‑thinking leader who thrives in a meaningful, people‑centred environment—and you’re ready to shape the future of ethical, transparent pet aftercare—we’d love to hear from you.
General Manager - Silvermere Haven Pet Cemetery and Crematorium in Cobham employer: The Pet Crematoria Family
Anima Care UK Ltd is an exceptional employer that prioritises compassion and service excellence in the pet aftercare industry. With a strong focus on employee development, a supportive team culture, and a commitment to ethical practices, we offer our General Manager the opportunity to lead a dedicated team while making a meaningful impact in the lives of bereaved pet owners. Located at Silvermere Haven, you will enjoy a fulfilling work environment that values empathy and collaboration, alongside competitive benefits including a generous salary, car allowance, and ample annual leave.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Silvermere Haven Pet Cemetery and Crematorium in Cobham
✨Tip Number 1
Network like a pro! Reach out to your connections in the pet care industry, especially those who might know about opportunities at Silvermere Haven. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company’s values and services. Show us that you understand our mission of providing compassionate aftercare for pets. Tailor your answers to reflect how your leadership style aligns with our culture.
✨Tip Number 3
Practice your negotiation skills! As a General Manager, you'll need to build strong relationships with veterinary practices. Think of scenarios where you can demonstrate your ability to create win-win situations.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for us at Silvermere Haven.
We think you need these skills to ace General Manager - Silvermere Haven Pet Cemetery and Crematorium in Cobham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and any relevant financial management skills, as these are key for the General Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about pet aftercare and how your values align with ours. Share specific examples of how you've led teams or improved services in previous roles.
Showcase Your People Skills:Since this role is all about leading a team and building relationships, make sure to highlight your ability to motivate and develop others. We want to see how you’ve fostered a positive culture in past positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this meaningful opportunity at Silvermere Haven.
How to prepare for a job interview at The Pet Crematoria Family
✨Know Your Numbers
As a General Manager, you'll need to own the site P&L. Brush up on your budgeting and financial performance skills before the interview. Be ready to discuss how you've maximised profitability in previous roles while maintaining service quality.
✨Showcase Your Leadership Style
This role requires strong leadership capabilities. Prepare examples of how you've motivated and developed high-performing teams. Think about specific situations where you set clear expectations and supported ongoing training—these stories will resonate well.
✨Build Relationships
Relationship-building is key in this position. Be prepared to talk about your experience with commercial conversations, especially with veterinary practices. Highlight any successful partnerships you've built and how they benefited your previous employers.
✨Emphasise Compassion and Ethics
Given the nature of the business, it's crucial to demonstrate your understanding of compassionate service. Share your thoughts on ethical practices in aftercare services and how you would ensure that every client receives a professional and caring experience.
