At a Glance
- Tasks: Help turn customer concerns into positive experiences and manage reviews.
- Company: Join a friendly team at The Perfume Shop's Head Office.
- Benefits: Gain valuable experience, hybrid working, and a supportive environment.
- Other info: Enjoy a sociable workplace with opportunities for growth and development.
- Why this job: Make a real difference in customer satisfaction and build essential skills.
- Qualifications: Experience in customer service, strong organisation, and communication skills.
The predicted salary is between 18900 - 23100 £ per year.
We’re looking for a fabulous Customer Service Assistant to join our team on a 3-month fixed term contract at our Head Office, supporting our Customer team during a busy period.
In this role, you will help turn customer concerns into positive experiences by responding to escalated customer queries from our outsourced customer service partner, as well as managing customer reviews across platforms such as Trustpilot.
This is an ideal opportunity for someone who enjoys helping people, solving problems, and delivering excellent customer service. The role focuses on customer recovery, building trust, and creating positive outcomes that encourage customers to shop with us again.
What you’ll do
- Responding to customer queries escalated by our outsourced customer service partner, ensuring issues are resolved with empathy, professionalism and care.
- Managing customer reviews on platforms such as Trustpilot and Google, responding in line with our brand tone of voice and looking for opportunities to improve customer sentiment.
- Taking ownership of customer complaints and service recovery cases, aiming to turn negative experiences into positive outcomes.
- Working with internal teams to gather information and support the resolution of customer issues.
What you’ll bring
- Experience in an administrative or customer service support role
- Strong organisation skills, with the ability to manage and prioritise multiple tasks effectively.
- Excellent attention to detail and a structured, process-driven approach.
- Clear and confident communication skills, both written and verbal.
- A proactive, solutions-focused mindset, with the ability to take ownership and see tasks through to completion.
- Good Microsoft Office skills, particularly Excel.
- Experience working with data, trackers or workflows would be beneficial.
- Experience with third-party providers, delivery processes or logistics-related customer issues would be an advantage.
What you’ll gain
- Experience working in a fast-paced Head Office environment.
- Exposure to cross-functional working with internal teams and external delivery partners.
- The opportunity to build key administrative, customer service and process management skills.
- A supportive, down-to-earth team environment.
- Hybrid working, with 3 days in the office and 2 days off-site.
“We’re a sociable bunch of down-to-earth people, who enjoy our work and each other’s company”
The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Customer Services Assistant in High Wycombe employer: The Perfume Shop
The Perfume Shop in Birkenhead is an excellent employer, offering a vibrant work culture where passion for fragrances meets exceptional customer service. With flexible hours, generous holiday allowances, and unique benefits like Christmas commission and product discounts, employees are encouraged to grow and thrive in their roles while enjoying a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in High Wycombe
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like The Perfume Shop.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like The Perfume Shop. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Assistant in High Wycombe
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to The Perfume Shop.
How to prepare for a job interview at The Perfume Shop
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in The Perfume Shop's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services The Perfume Shop offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
