The Perfume Shop is seeking a detail-focused Customer Operations Executive to own and enhance key customer processes such as refunds, claims and chargebacks. You will use data and insight to drive improvements, strengthen controls and ensure accurate handling of customer-related operations.
You will collaborate across teams to improve recovery outcomes, reduce risks and deliver measurable efficiency gains. A hybrid working model is offered, with 3 days in the office and 2 days from elsewhere.
#J-18808-Ljbffr
Customer Operations Lead: Refunds, Claims & Fraud (Hybrid) employer: The Perfume Shop
The Perfume Shop is an excellent employer, offering a vibrant work culture where employees are empowered to create memorable customer experiences. With comprehensive training and opportunities for personal growth, team members can thrive in a supportive environment that values flexibility and rewards performance through incentives and loyalty programmes.
