The Perfume Shop is seeking a detail-focused Customer Operations Executive to own key customer processes, including refunds, claims, chargebacks and fraud controls. You will use data, insights and problem-solving to improve performance, strengthen controls and deliver accurate outcomes for customers and the business.
This role offers Hybrid Working (3 days in the office, 2 days remote), 25 days holiday, a discretionary bonus, staff discounts and other benefits designed to support wellbeing and
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Customer Operations Lead: Claims, Refunds & Risk employer: The Perfume Shop
The Perfume Shop is an excellent employer, offering a vibrant work culture where employees are empowered to create memorable customer experiences. With comprehensive training and opportunities for personal growth, team members can thrive in a supportive environment that values flexibility and rewards performance through incentives and loyalty programmes.
