At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and smooth store operations.
- Company: The Perfume Shop, a vibrant part of AS Watson Group.
- Benefits: Competitive pay, 30 days holiday, discounts, and continuous training.
- Other info: Flexible hours, regular rota, and opportunities for internal progression.
- Why this job: Join a passionate team and grow your career in the exciting world of perfume.
- Qualifications: Experience in team leadership or sales, with a passion for coaching.
The predicted salary is between 27360 - 30240 £ per year.
Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision.
The Role
Are you passionate about perfume, and love people? Do you want to be part of a supportive team, and thrive in a fast-paced environment? Everyday our Team Leaders work hard to make sure their team and customers feel valued, confident and special. As a Team Leader, you play an integral role in supporting the Store Manager with the daily operational running of the store. You will lead by example, motivating and supporting a diverse team to deliver against key targets that drive the success of your store.
Contracted Hours: 16
Contract Type: Permanent Contract
Pay Rate: £14.00
What You Will Do:
- You are passionate about coaching and mentoring staff, ensuring they are set up for success.
- You will support the Store Manager with rosters, payroll budgets, prevention of stock loss, and store procedures.
- In the absence of the Store Manager, you will step in, keeping everything running smoothly!
- Being a key holder, you will ensure the store is opened and closed at the correct times.
- You will lead by example, providing exceptional customer service and ensuring your team does the same.
What You Will Bring:
- We believe that you bring Talent, Passion and Spark and in return we will give you the skills and training in perfume to succeed!
- It really helps if you have a talent for building relationships, coaching and mentoring.
- Have a passion for teamwork, and being successful together.
- Have the spark to love upskilling and learning about perfume.
- Can be flexible with your work patterns.
- Have previous experience leading a team, or an experienced sales advisor ready for your next step.
What You Will Get:
- We’ll ensure you work regular hours and get your rota at least 4 weeks in advance so you can plan your life outside work.
- We pay commission at Christmas based on store sales and the number of hours worked.
- 30 days holiday (pro rata depending on contract hours).
- You’re also a VIP to us, so you’ll get 20% off perfume and be able to take part in any customer offers on top!
- Additional discounts with our AS Watson partners including Superdrug and 3 mobile.
- The opportunity to win some great prizes and incentives based on personal, team and store performance.
- Continuous learning and training to ensure you are always developing.
- Access to Wagestream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.
- Pension, health and wellbeing benefits + more!
We are passionate about ‘Growing Our Own’, so we always encourage our employees to progress internally. As part of this, we offer apprenticeship schemes for all levels!
The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Team Leader NEW Sunderland £14.00 Sunderland Retail Stores employer: The Perfume Shop Limited
At The Perfume Shop, we pride ourselves on fostering a vibrant and inclusive work culture where our employees are valued and supported. As a Team Leader in Sunderland, you will benefit from regular hours, generous holiday allowances, and continuous training opportunities, all while enjoying a 20% discount on our products. We are committed to your growth, offering pathways for internal progression and a range of health and wellbeing benefits to ensure you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader NEW Sunderland £14.00 Sunderland Retail Stores
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Perfume Shop Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Perfume Shop Limited!
We think you need these skills to ace Team Leader NEW Sunderland £14.00 Sunderland Retail Stores
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Perfume Shop Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Perfume Shop Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Perfume Shop Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Perfume Shop Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
