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For Companies At a Glance
- Tasks: Lead and motivate the team to create an amazing guest experience.
- Company: Join Stonegate Group, the UK's largest pub operator with a vibrant atmosphere.
- Benefits: Enjoy 25% off food and drink, flexible working, and exclusive discounts.
- Why this job: Be part of a lively pub culture with exciting events and a welcoming environment.
- Qualifications: Must be 18 or over due to alcohol sales; experience in hospitality preferred.
- Other info: Opportunity for career development with award-winning programmes.
The predicted salary is between 28800 - 43200 £ per year.
Location - The Old Bank
We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at The Old Bank.
Can you…
- Work alongside the management team to bring our shared vision to life.
- Help maintain smooth operations and consistency.
- Foster a warm and welcoming environment where guests feel comfortable and valued.
A little bit about us… Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. We are a traditional pub in the heart of York. The Old Bank is spread over two floors with a hidden sunken garden. We are popular with locals and tourists alike. Whether our guests are looking for a pit stop during a shopping trip, somewhere to hold their next business meeting, or just looking for a quality drink with friends The Old Bank is the place to be.
What’s in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- David Lloyd Corporate Discount Rates
- Discounted Dental Insurance
- Wagestream – Early access to your earned wages
- Award winning development programmes
To be considered for the Front of House Team Leader position at The Old Bank you must be 18 or over as the role involves the sale of alcohol.
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact The Old Bank directly.
Job Reference: TY1319373YorAML
Assistant Manager/Team Leader employer: The People's Pub - Stonegate Group
Contact Detail:
The People's Pub - Stonegate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager/Team Leader
✨Tip Number 1
Familiarise yourself with The Old Bank's unique atmosphere and offerings. Visit the pub if you can, engage with staff and customers, and understand what makes it special. This knowledge will help you connect with the team during your interview.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully motivated a team in the past. Think about specific situations where you improved team performance or enhanced guest experiences, as these will resonate well with the hiring managers.
✨Tip Number 3
Show your passion for the hospitality industry by staying updated on trends and best practices. Being knowledgeable about current pub culture and customer service excellence will demonstrate your commitment to delivering an amazing guest experience.
✨Tip Number 4
Network with current or former employees of The Old Bank or other Stonegate pubs. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Assistant Manager/Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Assistant Manager/Team Leader position. Tailor your application to highlight your relevant experience in leading teams and delivering excellent guest experiences.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly those related to hospitality and team leadership. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to motivate and manage a team.
Write a Strong Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of what makes The Old Bank unique. Mention specific examples of how you have successfully led teams in the past and how you can contribute to creating a welcoming environment for guests.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a front-of-house role.
How to prepare for a job interview at The People's Pub - Stonegate Group
✨Show Your Leadership Skills
As an Assistant Manager/Team Leader, it's crucial to demonstrate your ability to lead and motivate a team. Share specific examples from your past experiences where you successfully managed a team or resolved conflicts, highlighting your leadership style.
✨Understand the Company Culture
Familiarise yourself with The Old Bank's unique atmosphere and values. Mention how you can contribute to maintaining a warm and welcoming environment for guests, as this aligns with their mission of providing an amazing guest experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a busy pub environment. Think about how you would handle difficult situations, such as managing a busy shift or dealing with an unhappy customer, and be ready to discuss your thought process.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
