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For Companies At a Glance
- Tasks: Lead and motivate the team to create an amazing guest experience.
- Company: Join Stonegate Group, the UK's largest pub operator with a vibrant atmosphere.
- Benefits: Enjoy 25% off food and drink, flexible working, and exclusive discounts.
- Why this job: Be part of a fun environment with exciting events and a welcoming culture.
- Qualifications: Must be 18 or over; experience in hospitality is a plus.
- Other info: Opportunities for career development and early access to wages.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Location – Yates
Front of House Team Leader
We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Yates.
Can you…
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Work alongside the management team to bring our shared vision to life.
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Help maintain smooth operations and consistency.
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Foster a warm and welcoming environment where guests feel comfortable and valued.
A little bit about us…
Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. We're centrally located within the heart of the town, next to the West Quay shopping centre. On our doorstep we have a taxi rank, bus stops for the major routes, and we're approximately 200 meters away from the train station. We pride ourselves on being able to accommodate all of our guests. During the daytime, we offer our guests a plush (but easy-going) atmosphere, with a vibrant lunchtime trade, or an easy venue to chill, meet, eat, and drink, with Sky and BT sports on our two big screens and 11 plasmas. We pride ourselves on delivering a top-class range of drinks, an excellent value food offer, and creating that all-day-long atmosphere.
What's in it for you?
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Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
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Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
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VIP entry to our Pubs and Bars
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Stonegate Hotel Discounts
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Flexible working
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David Lloyd Corporate Discount Rates
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Discounted Dental Insurance
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Wagestream – Early access to your earned wages
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Award winning development programmes
To be considered for the Front of House Team Leader position at Yates you must be 18 or over as the roles involves the sale of alcohol.
At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Yates directly.
Job Reference: YS1376387SouFOHTL
Front of House Team Leader employer: The People's Pub - Stonegate Group Careers
Contact Detail:
The People's Pub - Stonegate Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader
✨Tip Number 1
Familiarise yourself with Yates and its unique atmosphere. Visit the pub, engage with staff, and observe how they interact with guests. This will give you insights into their culture and help you align your leadership style with their values.
✨Tip Number 2
Network with current employees or those in similar roles within the Stonegate Group. They can provide valuable information about the team dynamics and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led a team in a fast-paced environment. Highlight your ability to motivate others and create a welcoming atmosphere, as these are key aspects of the Front of House Team Leader role.
✨Tip Number 4
Show your passion for delivering excellent customer service. Be ready to share ideas on how you would enhance the guest experience at Yates, demonstrating that you understand their commitment to creating a vibrant pub atmosphere.
We think you need these skills to ace Front of House Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front of House Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality, leadership, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead a team and enhance guest experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for the hospitality industry and your enthusiasm for the role at Yates. Mention specific examples of how you have successfully led teams or improved guest satisfaction in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a front-of-house role.
How to prepare for a job interview at The People's Pub - Stonegate Group Careers
✨Show Your Leadership Skills
As a Front of House Team Leader, demonstrating your ability to lead and motivate a team is crucial. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Understand the Guest Experience
Familiarise yourself with what makes a great guest experience at Yates. Be ready to discuss how you would create a warm and welcoming environment, and share ideas on enhancing customer satisfaction based on your previous roles.
✨Know the Menu and Offerings
Take some time to learn about Yates' food and drink offerings. Being knowledgeable about the menu will not only impress your interviewers but also show your enthusiasm for the role and the establishment.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, management style, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
