Traffic Coordinator in Newport

WS Solutions is a leading global supply chain partner supporting some of the world's biggest brands. With offices, warehouses, and transport operations across multiple continents, we provide innovative logistics and transport solutions across a range of sectors including retail, food, beverage, electronics, packaging, and industrial distribution throughout the UK. Due to continued growth, we are looking for a proactive and organised Traffic Coordinator to join our busy Traffic Office team.

This is a varied and fast-paced position that will involve working closely with drivers, customers, warehouse teams, planners, and management to ensure the smooth day to day operation of the depot. The successful candidate will provide key administrative and operational support within the transport office while maintaining excellent customer service standards. Previous experience within a transport, logistics, or manufacturing environment would be advantageous, however full training can be provided for the right candidate.

Key Responsibilities

• Inputting and maintaining accurate data across company systems
• Producing transport and operational documentation
• Liaising with customers via telephone and email
• Booking deliveries with customers
• Supporting driver dispatch and daily operations
• Managing driver paperwork, pay sheets, and related queries
• Printing PODs, manifests, and transport documentation
• Producing operational reports
• Handling customer and driver queries efficiently
• Filing and maintaining accurate records
• Daily communication with warehouse personnel and site management
• Liaising with service providers to ensure vehicle maintenance standards are maintained
• Providing collection and delivery updates to customers
• Supporting the wider transport team with additional duties as required

About You

We are looking for someone who is:

• Highly organised with strong attention to detail
• Able to remain calm and focused under pressure
• Methodical with a proactive approach to work
• Capable of managing multiple tasks and priorities
• A strong team player with a positive attitude
• Able to work independently using their own initiative
• Competent using Microsoft Office packages including Excel and Outlook
• Experienced in administration duties (preferred but not essential)

Previous experience within a haulage or logistics environment would be beneficial. For the right candidate, progression and training opportunities into a Transport Planning role are available.

At WS Solutions, equality, diversity, and inclusion are at the heart of everything we do. We are committed to creating an inclusive workplace where all colleagues are respected, supported, and given equal opportunities to succeed regardless of background, gender, age, disability, sexual orientation, gender identity, religion, or beliefs.