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For Companies At a Glance
- Tasks: Bring expert eye care directly to customers' homes and ensure their needs are met.
- Company: Join a thriving optical business dedicated to improving community health and well-being.
- Benefits: Enjoy a competitive salary, company car, performance bonuses, and a great work-life balance with no weekends.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Experience in the optical sector is essential; strong communication and interpersonal skills are a must.
- Other info: This role offers flexibility and the chance to connect with diverse individuals in your community.
The predicted salary is between 24000 - 36000 £ per year.
Are you ready to hit the road and make a real difference? As a Home Visits Optical Assistant, you'll be bringing expert eye care directly to people who are unable to visit our stores, delivering vital services right to their doorsteps. You'll also be helping customers with essential tasks, bringing care and smiles to their homes. You'll play a key role in improving the lives of people in your community while being an integral part of our team, helping the business to continue to thrive.
Key Responsibilities
- Dive deep into customer needs and ensure every one of them is met with excellence.
- Gain a solid understanding of visual perception and common vision issues to provide the best advice and care.
- Dispense prescriptions with expertise, including single vision, multifocal, and high index lenses as required, offering a deep knowledge of lenses and frames.
- Offer expert advice on frame selection and styling, helping customers find the perfect pair of glasses.
- Deliver a memorable, professional collection experience, ensuring a perfect fit and clear vision that leaves a lasting impression.
- Address customer concerns and resolve any visual issues with new glasses.
- Ensure customers are informed and excited about all the latest products and offers.
- Communicate clinic schedule updates with office schedulers and ensure smooth coordination.
- Handle customer payments and paperwork with ease and confidence.
- Be familiar with NHS practices and procedures, applying them when necessary.
- Follow routes based on scheduling and manage your time effectively.
- Maintain composure and professionalism while in customers' homes.
- Continuously strive to meet and exceed personal and team goals.
- Communicate effectively and confidently, ensuring customers feel heard and valued.
The Ideal Candidate
- Experience in the optical sector is essential, whether as an Optical Assistant/Advisor or Dispensing Assistant.
- Excellent interpersonal skills with the ability to build meaningful relationships with people from all walks of life in the community.
- Strong communication skills, both written and verbal, ensuring clarity and understanding at every step.
- A customer-first mindset with empathy and patience to support those in need.
- Exceptional organisational skills and the ability to manage your own workload independently.
- The ability to adapt and think on your feet.
- A great team player.
- Confident, safe driver with a full and clean driving license, ready to take on the road.
The Package and Benefits
- Competitive basic salary plus a company car or car allowance.
- Great bonus based on performance in the role.
- All business travel expenses covered in full.
- Exceptional work-life balance with no weekends!
If you're ready to help drive our practice forward and make a genuine difference to people in your community, then we can't wait to hear from you!
Optical Assistant - Home Visits employer: The People Pod
Contact Detail:
The People Pod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant - Home Visits
✨Tip Number 1
Familiarise yourself with common vision issues and the latest optical products. This knowledge will not only help you in interviews but also demonstrate your commitment to providing excellent customer care.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to convey information clearly and empathetically is crucial for this role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for home visits. This will illustrate your ability to manage time effectively and ensure smooth operations, which is key for the role.
✨Tip Number 4
If possible, gain some hands-on experience in the optical field before applying. Volunteering or shadowing an Optical Assistant can provide valuable insights and make your application stand out.
We think you need these skills to ace Optical Assistant - Home Visits
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the optical sector. Emphasise any roles where you've interacted with customers, dispensed prescriptions, or provided advice on eyewear.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing eye care and how you can make a difference in the community. Mention your interpersonal skills and ability to build relationships, as these are key for this role.
Showcase Your Communication Skills: Since strong communication is essential, consider including examples of how you've effectively communicated with customers in previous roles. This could be through written correspondence or verbal interactions.
Highlight Organisational Skills: Discuss your organisational abilities and how you manage your workload independently. Provide examples of how you've successfully handled scheduling or time management in past positions.
How to prepare for a job interview at The People Pod
✨Show Your Passion for Eye Care
Make sure to express your enthusiasm for providing eye care services. Share any personal experiences or motivations that led you to pursue a role in the optical sector, as this will demonstrate your commitment to making a difference in people's lives.
✨Demonstrate Your Communication Skills
Since you'll be interacting with customers directly in their homes, it's crucial to showcase your strong communication skills. Practice explaining complex concepts in simple terms and be prepared to discuss how you would handle various customer scenarios.
✨Highlight Your Organisational Abilities
As an Optical Assistant on home visits, managing your time effectively is key. Be ready to discuss how you prioritise tasks and manage your schedule, especially when it comes to balancing multiple appointments and ensuring customer satisfaction.
✨Prepare for Practical Scenarios
Expect to be asked about specific situations you might encounter while on home visits. Prepare examples of how you've resolved customer concerns or adapted to unexpected challenges in previous roles, showcasing your problem-solving skills and adaptability.
