At a Glance
- Tasks: Be the friendly voice helping customers find their dream homes through warm calls.
- Company: Exciting property developer with a vibrant and supportive culture.
- Benefits: Competitive salary, career progression, and a fun working environment.
- Other info: Flexible working hours and a chance to grow within a dynamic team.
- Why this job: Make a real difference in people's lives while enjoying a rewarding career.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 24000 - 24000 £ per year.
We're recruiting for a Customer Service Advisor position that offers a refreshing change! Dive into a career filled with warm and hot inbound calls, surrounded by a delightful culture where every interaction is a pleasure. This role offers a chance at a rewarding career with an exciting property developer, but here's the best part - you don't need prior property experience! We welcome applicants from all backgrounds who are passionate about delivering exceptional service and making a difference in people's lives.
What You'll Do:
- Be the friendly face of our client's company, providing expert guidance and information on their amazing homes available for rent - including key details such as pricing, layouts and features.
- Handle warm-hot inbound enquiries only, ensuring every customer feels valued and heard.
- Log all enquiries accurately and quickly into the CRM system, maintaining up‑to‑date and compliant records.
- Qualify leads confidently against set criteria to ensure customers are matched to the right homes.
- Utilise your exceptional communication skills to build strong relationships and rapport with prospective tenants.
- Work closely with our onsite teams to seamlessly coordinate viewings and assist with remote tours, ensuring customers receive top‑notch service every step of the way.
- Make occasional outbound follow‑up calls using the applicant database to progress warm leads where appropriate.
- Keep abreast of the latest developments, pricing updates and key messages from our client, empowering you to answer questions with confidence.
- Carry out simple system checks and updates to ensure records remain accurate, tidy and audit‑ready.
What We're Looking For:
- A customer‑focused person with a passion for delivering outstanding service.
- Exceptional listening skills and a knack for building rapport over the phone.
- Strong IT proficiency, including Outlook, Word and Excel, with the ability to learn new software quickly.
- A motivated self‑starter who thrives in a fast‑paced environment and adapts well to change.
- Experience managing a high‑volume workload, with excellent time management and organisational skills.
- A team player with a keen eye for detail and strong accuracy in your work.
Your Working Hours:
35 hours per week on an alternating bi‑weekly pattern: Weeks 1 & 3: Monday to Friday: 09:00 - 17:00; Weeks 2 & 4: Tuesday to Friday: 09:00 - 17:00 and Saturday: 09:00 - 16:00.
What You'll Get in Return:
- A basic salary of £24,000.
- A great working culture with like‑minded individuals.
- A proven career path with opportunities to progress.
Customer Service Advisor in North East employer: The People Pod
Join a vibrant team as a Customer Service Advisor with an exciting property developer, where your passion for exceptional service will be celebrated. Enjoy a supportive work culture that values every interaction and offers a clear career progression path, all while working in a dynamic environment that encourages personal growth and development. With a competitive salary and a friendly atmosphere, this role is perfect for those looking to make a meaningful impact in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in North East
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling warm-hot inbound calls, try role-playing with a friend or family member. Focus on being friendly, clear, and confident – it’ll make a world of difference during your actual calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. Engaging with people in the industry can give you insider tips and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team and ready to dive into a rewarding career.
We think you need these skills to ace Customer Service Advisor in North East
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about making a difference in people's lives, so share any relevant experiences that highlight your dedication to exceptional service.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your skills and experiences without unnecessary fluff. This will help us quickly see why you're a great fit for the role!
Tailor Your Application:Make sure to customise your application to match the job description. Use keywords from the listing, like 'exceptional communication skills' and 'customer-focused', to show us that you understand what we're looking for and how you fit the bill.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of your application. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at The People Pod
✨Know the Company Inside Out
Before your interview, take some time to research the property developer. Understand their values, the types of homes they offer, and any recent news about them. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, your ability to communicate effectively is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable with handling inquiries and building rapport over the phone.
✨Demonstrate Your Customer Focus
Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to highlight your passion for delivering outstanding service. Remember, it’s all about making customers feel valued and heard!
✨Prepare for Technical Questions
Since the role requires strong IT proficiency, brush up on your skills with Outlook, Word, and Excel. Be prepared to discuss how you've used these tools in previous roles or how quickly you can learn new software. Showing that you're tech-savvy will give you an edge!
