At a Glance
- Tasks: Lead a dynamic team, create exceptional customer experiences, and drive operational excellence.
- Company: People-focused business in Newcastle City Centre with a vibrant culture.
- Benefits: Competitive salary, annual bonus, better work-life balance, and excellent benefits.
- Other info: Opportunity for genuine career development in a fast-paced, engaging role.
- Why this job: Make a real impact by leading a high-performing team in a supportive environment.
- Qualifications: Experience in retail or hospitality management with strong leadership skills.
Tired of managing a business that never stops? Newcastle City Centre | £37,000 - £40,000 Basic + 10% Bonus + Benefits
Some management roles are all about firefighting: staff shortages, endless customer complaints, unrealistic targets, working every weekend, and feeling like you're constantly reacting instead of leading. This isn't one of those roles.
We're looking for a people-focused leader to take ownership of a large-scale customer-facing operation where service, experience, and team culture matter just as much as performance. This is a role for someone who genuinely enjoys being visible, building relationships, developing teams, and creating an environment where both customers and colleagues want to be.
What You'll Be Doing:
- Leading and developing a customer-focused team
- Creating an exceptional customer experience
- Driving operational excellence across the business
- Managing day-to-day performance and standards
- Handling challenges, problem-solving, and decision making
- Building a positive, engaging, and high-energy culture
- Ensuring compliance, safety, and operational processes are maintained
- Creating an environment people genuinely enjoy being part of
Who We're Looking For:
You'll probably be someone who:
- Currently manages a retail store, hotel, hospitality venue, or customer-focused operation
- Loves working with people and gets energy from leading teams
- Is highly visible, hands-on, and approachable
- Holds high standards and isn't afraid to challenge when needed
- Thrives in fast-paced environments
- Has a natural ability to motivate, coach, and inspire others
- Enjoys taking ownership and accountability
Most importantly, we're looking for personality. Someone with presence. Someone who walks into a room and lifts the energy. Someone who genuinely cares about people and takes pride in creating great experiences.
What's In It For You?
- £37,000 - £40,000 basic salary
- Annual bonus opportunity
- Significantly better work-life balance than many retail and hospitality environments
- A varied leadership role where no two days are the same
- Excellent benefits package
- Genuine career development opportunities
- The chance to lead a high-performing team within a growing and people-focused business
If you've built your career leading teams, delivering service, and driving operational excellence - but you're ready for something different - we'd love to hear from you.
Store Manager in Newcastle upon Tyne employer: The People Pod
Join a dynamic and people-focused company in the heart of Newcastle City Centre, where your leadership will shape an exceptional customer experience and foster a vibrant team culture. With a competitive salary, annual bonus opportunities, and a commitment to work-life balance, this role offers genuine career development and the chance to lead a high-performing team in a supportive environment that values both performance and employee well-being.
