Claims Handler - Commercial Insurance in London

Are you ready to work for one of the most progressive independent Insurers Brokerages in the North West? This multi award-winning, independent Insurance Broker is one of the true success stories of the industry across the region being widely recognised not only for their industry achievements but also for their outstanding contributions to the local community, young people and DE&I. They operate one of the leading specialist schemes in the country, in addition to supporting a wide range of commercial clients across the North West. They have enjoyed consistent organic growth alongside strategic acquisitions and are looking to further enhance their team with the addition of a Commercial Claims Handler.

The Role

As a key member of the Claims Team, you'll manage commercial and personal lines claims from first notification to settlement, ensuring every client receives clear, proactive, and professional support throughout the process. You'll work across a variety of claim types including Property, Employers and Public Liability, Professional Indemnity, Directors & Officers, Motor Fleet, Cyber and more, negotiating fair outcomes and strengthening the company's reputation for excellence.

Key Responsibilities

• Manage claims from start to finish, providing expert guidance and delivering outstanding service at every stage.
• Assess coverage and liability across multiple policy types, ensuring timely and accurate resolution.
• Liaise effectively with clients, insurers, adjusters, and solicitors to achieve the best possible outcomes.
• Conduct investigations, gather evidence, and negotiate settlements with professionalism and confidence.
• Maintain accurate records, adhere to FCA guidelines, and manage a proactive diary system for efficient follow-up.
• Prepare clear, insightful claims reports for Account Executives and management.
• Stay informed on industry, regulatory, and market developments to continuously improve claims handling standards.
• Support innovation and efficiency through collaboration with colleagues and the wider business.

About You

We're looking for someone who combines technical expertise with empathy, professionalism, and a genuine passion for client service. You'll bring:

• Minimum 3 years' experience in Commercial Insurance Claims handling is essential.
• Strong understanding of commercial insurance policies, coverage types, and claims procedures - Employers and Public Liability claims experience is required.
• Excellent communication, negotiation, and analytical skills.
• Accuracy, attention to detail, and the ability to work to tight deadlines.
• Proficiency in Microsoft Word, Excel, Outlook.

What's on Offer

• Competitive salary and benefits package.
• 25 days annual leave, plus additional time off at Christmas.
• Employer-matched pension contribution.
• Life Assurance.
• Private Medical Cover.
• CII qualification support and ongoing professional development.
• Regular training and learning opportunities.
• Employee Assistance Programme.

As an independent broker with a reputation for excellence, the organisation combines decades of experience with a personal approach that puts clients first. You'll be part of a knowledgeable, collaborative team where your expertise genuinely makes a difference and your professional growth is supported.