Our client is one of the fastest growing residential living operators with an unbelievable culture and a product that genuinely stands out. Their newest Birmingham building comes with its own dedicated marketing suite, giving you a high‑quality environment to welcome customers and guide them through their booking journey. With major investment behind the brand and several new sites launching over the next few years, the lettings team is expanding - creating real progression opportunities.
All your leads are warm inbound enquiries, driven by a huge marketing budget. The building almost sells itself, but we still want someone with a lettings mindset - structured, commercial, and confident converting interest into committed residents.
What you'll be doing:
- Handling warm inbound enquiries across phone, live chat, WhatsApp, email and social
- Guiding customers through the full lettings/booking process with clarity and confidence
- Converting enquiries into reservations and maximising revenue through smart upselling
- Delivering a friendly, human, helpful experience from first contact to completion
- Keeping CRM records accurate and fully updated
- Working closely with on‑site teams to answer questions and deliver a seamless move‑in
What we're looking for:
- Background in lettings, leasing, BTR or property‑based customer service
- Target‑driven, structured and reliable with follow‑ups
- Comfortable using CRM, live chat and messaging tools
- Warm, positive personality that customers naturally trust
- Someone who enjoys working in a high‑quality marketing suite environment
What's in it for you:
- Huge progression as more sites launch and the team grows
- Your own marketing suite in a brand‑new, high‑quality building
- All inbound warm leads from a major marketing budget
- Hours: 9-5, with 1 in 5 weekends likely introduced soon to capture weekend enquiries
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Lettings Executive employer: The People Pod
Join a leading specialist brokerage in Greater Manchester that offers a dynamic and supportive work environment, where you can thrive as a Client Director in the Transport, Haulage, and Logistics Insurance sector. With a strong emphasis on employee growth, you will inherit an established client portfolio while having the opportunity to shape regional strategy and lead a dedicated team. Enjoy a competitive salary, comprehensive benefits, and a culture that promotes autonomy and professional development, making this an exceptional place for ambitious insurance professionals.
