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- Tasks: Coordinate office activities, manage customer enquiries, and support the team.
- Company: Established plumbing and heating business with a strong reputation.
- Benefits: Flexible hours, supportive team, and training provided.
- Why this job: Join a friendly team and grow your skills in a stable role.
- Qualifications: Strong communication skills and ability to multitask.
- Other info: Opportunity for career growth in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
We are a growing, well-established plumbing and heating business with a strong reputation for quality work and excellent customer service. Due to continued growth, we are looking to add an Office Coordinator to our friendly office team.
You will be joining a supportive environment, working alongside our bookkeeper and two experienced office team members.
Working Hours:
- Saturday: 9:00am - 2:00pm (essential)
- Plus 3-4 weekdays per week
- Weekday hours are flexible and can suit full days or school-friendly hours
Key Responsibilities:
- Reactive duties:
- Answering incoming phone calls
- Booking emergency and reactive plumbing & heating jobs
- Handling customer enquiries and updates
- Supporting engineers with day-to-day job coordination
- Booking boiler services and maintenance visits
- Registering boilers and warranties
- Following up quotes and enquiries
- Chasing paperwork and job completion details
- Helping keep the diary organised and efficient
- General office and team support
About You:
- Confident and professional telephone manner
- Strong customer service skills
- Organised, reliable and able to multitask
- Comfortable working in a busy office environment
- A team player who takes ownership of tasks
- Experience in a plumbing, heating or trade-based business is an advantage but not essential, training will be provided.
What We Offer:
- Stable, long-term part-time role
- Friendly and supportive office team
- Established business with clear systems in place
- Opportunity to grow with the company
Location: Bolton - Horwich
Job Type: Part-Time or Full time | Flexible
Schedule: Weekdays (flexible) + Saturday mornings
Office Coordinator in Horwich employer: The People Pod
Contact Detail:
The People Pod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Coordinator in Horwich
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely interested in what they do.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer enquiries, make sure you can communicate clearly and confidently over the phone. Maybe even role-play with a friend to get comfortable.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or coordinated schedules in the past. This will help demonstrate that you can keep the office running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining their team!
We think you need these skills to ace Office Coordinator in Horwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any relevant experience, even if it’s not directly in plumbing or heating.
Craft a Personal Cover Letter: Use your cover letter to show us your personality! Explain why you’re interested in the Office Coordinator role and how you can contribute to our friendly team. Keep it professional but let your enthusiasm shine through.
Showcase Your Organisational Skills: Since the role involves multitasking and keeping things organised, give examples in your application of how you've successfully managed similar responsibilities in the past. We love seeing real-life examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The People Pod
✨Know the Company
Before your interview, take some time to research the plumbing and heating business. Understand their values, services, and what sets them apart in customer service. This will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
Since this role involves handling customer enquiries and coordinating jobs, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Organisational Skills
As an Office Coordinator, being organised is key. Prepare to discuss how you manage your time and tasks effectively. You might want to mention any tools or methods you use to keep track of appointments and deadlines.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing to the team.
