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- Tasks: Support daily operations and deliver exceptional service in a premium residential building.
- Company: Join a respected global property group focused on modern urban living.
- Benefits: Earn up to £32,000 with 28 days holiday and great career progression.
- Why this job: Be part of a vibrant community and make a real impact on residents' lives.
- Qualifications: Experience in customer service and strong organisational skills are essential.
- Other info: Comprehensive training and clear pathways for career advancement await you.
The predicted salary is between 28000 - 36000 £ per year.
We are exclusively recruiting an Assistant Building Manager for a brand-new, high-profile residential development in the heart of Birmingham city centre. This waterfront development forms part of a wider premium residential portfolio and represents the next generation of modern urban living.
Designed around resident experience, lifestyle and community, the building combines contemporary homes with exceptional shared amenities and a strong service-led culture. This is a fantastic opportunity to join a well-respected global property group. You will be given structure, training and progression opportunities to build a long-term career within premium residential living.
What You’ll Be Responsible For:
- Support the day-to-day operation of the building alongside the Building Manager
- Deliver exceptional customer service to residents and guests
- Act as lead on-site contact in the Building Manager's absence
- Support recruitment, training and development of on-site teams
- Manage compliance documentation, reporting and internal audits
- Prepare, raise and track purchase orders
- Support HR processes including investigations, reviews and escalation procedures
- Coordinate rotas, shift cover, payroll preparation and leave requests
- Oversee building inspections, housekeeping coordination and maintenance logging
- Support front desk operations, resident move-ins and move-outs
What We’re Looking For:
- Proven experience in premium customer service environments
- Strong organisational and leadership capability
- Excellent communication and interpersonal skills
- Calm, structured and confident under pressure
- Technologically confident with operational systems
- Strong attention to detail and process management
- Adaptable, resilient and proactive mindset
- Experience supporting teams and operations
- Administrative confidence (Excel experience beneficial)
- A genuine passion for service-led residential living
Ideal candidates may come from sectors such as:
- Build-to-Rent (BTR) / Residential Property Management
- Hospitality, Hotels or Luxury Service Environments
- Student Accommodation (PBSA)
- Senior Concierge / Front-of-House Leadership
- Facilities or Premium Customer Experience Operations
What You’ll Get In Return:
- Competitive basic salary up to £32,000
- 28 days holiday including Bank Holidays (pro-rated)
- Your birthday off each year
- Company pension scheme
- Employee discount platform
- Recognition programmes and team events
- 24/7 Employee Assistance Programme
- Structured development, training and progression pathways
This role also includes a comprehensive onboarding programme, hands-on involvement in pre-mobilisation activities, and tailored training to support your progression into senior operational roles. We have supported many professionals within this group who have progressed into Building Manager, Operations Manager and senior leadership positions, making this a genuine long-term career opportunity.
Assistant Building Manager employer: The People Pod
Contact Detail:
The People Pod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Building Manager
✨Tip Number 1
Network like a pro! Reach out to people in the property management sector, especially those who work in premium residential living. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share specific examples of how you've delivered exceptional service in past roles, and don’t forget to highlight your organisational skills.
✨Tip Number 3
Be proactive! If you see a job that fits, apply through our website. Don’t wait for the perfect moment; the sooner you get your application in, the better your chances are of landing that Assistant Building Manager role.
✨Tip Number 4
Prepare for the unexpected! In interviews, you might face situational questions. Think about how you'd handle challenges in a busy building environment, like managing resident complaints or coordinating maintenance requests, and be ready to share your strategies.
We think you need these skills to ace Assistant Building Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Building Manager role. Highlight your customer service experience and any relevant leadership roles you've held. We want to see how you can bring value to our premium residential living!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service-led residential living and how your background fits with our vision. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Organisational Skills: In your application, give examples of how you've managed teams or projects in the past. We’re looking for someone who can handle the day-to-day operations smoothly, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at The People Pod
✨Know the Building Inside Out
Before your interview, make sure you research the specific residential development and its amenities. Understanding the unique features and services offered will help you demonstrate your genuine interest in the role and how you can contribute to enhancing the resident experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to deliver exceptional customer service. Think about situations where you went above and beyond for residents or guests, as this aligns perfectly with the service-led culture they’re looking for.
✨Demonstrate Organisational Skills
Since the role requires strong organisational capabilities, be ready to discuss how you manage multiple tasks and priorities. Share specific strategies you use to stay organised, especially in high-pressure situations, which will show your potential employer that you can handle the demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
