Sales & Operations Coordinator in Stroud

Our client, a dynamic and fast‑growing organisation operating within the FMCG food and drink sector, is seeking a proactive and highly organised Sales & Operations Coordinator to support customer service excellence and end‑to‑end order management. This role offers an excellent opportunity for a commercially aware coordinator to act as a key link between customers, suppliers, logistics partners, and internal teams.

Job Role

Reporting to the Sales & Operations Manager, the Sales & Operations Coordinator will be responsible for the accurate and timely processing of customer orders, ensuring on‑time, in‑full delivery, effective communication, and high levels of customer satisfaction. You will manage orders through D365, coordinate with suppliers and logistics partners, and play a vital role in maintaining service levels, margin control, and operational efficiency.

Responsibilities

• Accurately process all manual customer sales orders by 2pm on the day of receipt and issue purchase orders to suppliers and transport providers.
• Monitor and follow up on expected EDI orders, ensuring all orders are correctly received into D365.
• Confirm all customer orders within 24 hours for stock orders and within 48 hours for direct delivery orders.
• Ensure customers place orders within agreed lead times and proactively manage any exceptions.
• Act as a primary point of contact for customers, managing queries, complaints, and service issues professionally.
• Build and maintain strong working relationships with customers, suppliers, and logistics partners.
• Work with suppliers and third‑party logistics providers to ensure orders are produced, picked, dispatched, and delivered correctly.
• Proactively notify customers of any delivery delays or stock shortages ahead of time.
• Ensure all orders are batched, delivery noted, and invoiced accurately on the day of delivery.
• Complete daily invoice checks against warehouse reports, investigating and resolving any discrepancies.
• Ensure OTIF performance is accurately logged within D365 and corrective actions are implemented where required.
• Investigate customer claims and ensure credits are raised within seven days of receipt.
• Raise and escalate EDI, service, and delivery issues internally, keeping all relevant stakeholders informed.
• Analyse customer and system data to identify risks to shelf life and opportunities to upsell or improve logistics efficiency.
• Support upselling initiatives, including full pallet deliveries where applicable.
• Add and amend sales prices in the system, ensuring live orders are updated accurately.
• Attend weekly stock‑at‑risk and channel meetings, preparing updates, actions, and minutes relevant to customer service activity.
• Support new product launches and phase‑ins in collaboration with Commercial and Supply Chain teams.
• Liaise closely with the internal Customs team to ensure all orders move across borders with compliant and accurate documentation.

Personal Profile

• Previous experience in a Sales & Operations, Customer Service, or Order Management role, ideally within FMCG food and drink.
• Confident communicator with strong telephone and email skills.
• Highly organised with the ability to prioritise effectively in a fast‑paced environment.
• Calm and resilient under pressure.
• Methodical, thorough, and detail‑focused approach to work.
• Strong team player with a collaborative and flexible attitude.
• Good IT literacy with experience using ERP systems.
• Experience using D365, Excel, and Microsoft Office is highly desirable.
• Familiarity with retailer portals would be an advantage.

To apply, please send your comprehensive CV in strict confidence, quoting the reference above and for the attention of Jon Hemming‑Nash. Please include current salary details within your application. Due to high response levels, only shortlisted candidates will be contacted. If you have not received a response within one week, regrettably your application has not been successful on this occasion.