Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to process customer orders and ensure smooth delivery.
- Company: Be part of one of the world's largest suppliers in a growing Customer Service department.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by enhancing customer satisfaction and improving service quality.
- Qualifications: Strong numerical skills, attention to detail, and proficiency in Microsoft Office required.
- Other info: Apply now for a chance to kickstart your career in 2025!
Are you looking for a new start in 2025? Our client is one of the globes largest suppliers of their product. They are expanding their Customer Service department and looking for an Advisor to join their team, covering order processing and supporting the Supply Chain Division, with customer focus being central to the role.
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Job Role
The role will be heavily involved in the full processing of all customer orders from receipt of orders through to delivery and liaising with customers regarding the process and expected deliver dates.
Responsibilities
Process all sales orders and related activities
o Input into ERP system
o Pre-and post-sales orders administration, including issuing relevant documentation
o Liaise with relevant departments to ensure customer’s expectations are fulfilled
o Monitoring updated delivery dates against customers’ requirements ensuring the Company meets the requirements deadlines
Communication with customers
o Quotations, acknowledging orders, updating on the progress of the orders
o Following up any queries or concerns that a client may have regarding their orders
o Investigating & replying to customer\’s complains related to damages, late deliveries or any other logistic issuesArranging returns and processing any customer complaints
Logistics administration
o Liaise with customers and third parties to organise consignments domestically and internationally, ensuring customer expectations are fulfilled
o Liaise with external carriers and schedule deliveries effectively
o Prepare and complete shipping manifests and other logistics documentation
o Trouble shoot day to day issues regarding customers deliveries
o Monitor and measure service levels using client and supplier information
Pre-and post-purchase orders administration, including invoice checking
Take inbound calls and provide information over the phone, receive and process post
Update/manage electronic and hard copy filing systems
Scanning documents
Preparing KPI reports
Liaise with relevant departments to ensure the smooth and timely completion of the above tasks
Contribute to Continuous Improvement by putting forward ideas that might improve quality, efficiency and profitability of the business
Report any risks or any evidence of unsafe or out-of- specification product, equipment, packaging, or raw materials, to your direct manager to enable the resolution of issues requiring immediate action
Maintain food safety, authenticity, legality, and quality standards
Maintain health & safety standards
Personal Profile
Excellent numerical skills, knowledgeable and competent in the use of Microsoft Office particularly Outlook and Excel
Good attention to detail
Organisation and planning skills:
• Effective and efficient time management of self and duties
• Ability to deal with a mix of queries and to switch between activities
Strong communication and problem solving
• Customer service skills and ability to handle and resolve complaints
• Builds strong relationships with colleagues, customers and suppliers
Determination and persistence
Enthusiastic, honest and reliable
Able to work on own initiative and as part of a team
Friendly with an approachable nature
Ref Code: CV41695
To apply, please e-mail in strict confidence, with a comprehensive CV, including salary details, quoting the above reference and for the attention of Jon Hemming-Nash
Due to a high volume of responses, we cannot reply to each application individually. If you have not had a response within one week, we are sorry to say your application has not been successful on this occasion
Customer Service Administrator employer: The People Co.
Contact Detail:
The People Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with the ERP systems commonly used in customer service roles. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer complaints and queries. Practice scenarios where you resolve issues effectively, as this will showcase your problem-solving abilities.
✨Tip Number 3
Highlight any experience you have in logistics or order processing. Be prepared to discuss how you've managed timelines and customer expectations in previous roles, as this is crucial for the position.
✨Tip Number 4
Show your enthusiasm for continuous improvement. Think of specific examples where you've contributed ideas that enhanced efficiency or quality in your past jobs, as this aligns with the company's values.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, order processing, and logistics administration. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your customer service skills and your ability to handle complaints effectively. Mention specific examples of how you've contributed to improving processes or customer satisfaction in previous roles.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Office, particularly Outlook and Excel, be sure to mention any relevant experience you have with these tools. If you have experience with ERP systems, include that as well.
Follow Application Instructions: When applying, ensure you follow the instructions carefully. Include all required information, such as salary details and the reference code CV41695, to avoid any issues with your application.
How to prepare for a job interview at The People Co.
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved complaints or improved customer satisfaction.
✨Demonstrate Your Organizational Abilities
The job requires excellent organization and planning skills. Be ready to explain how you manage your time effectively and handle multiple tasks simultaneously. Consider sharing a situation where your organizational skills made a difference.
✨Familiarize Yourself with ERP Systems
As the position involves inputting data into an ERP system, it’s beneficial to mention any experience you have with similar systems. If you don’t have direct experience, express your willingness to learn and adapt quickly.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you had to troubleshoot issues related to customer orders or logistics. Show how you approached the problem and what the outcome was.
