At a Glance
- Tasks: Build strong relationships with major UK retail customers and manage key accounts.
- Company: Join a growing food business making a real impact in the retail sector.
- Benefits: Leadership experience, career progression, and a dynamic work environment.
- Other info: Great opportunity for career growth towards National Account Management.
- Why this job: Take ownership of customer relationships and drive commercial success.
- Qualifications: Experience in customer account management and strong analytical skills.
The predicted salary is between 33075 - 40425 £ per year.
Do you thrive at the heart of a business, building customer relationships, solving problems and making things happen?
Here's your chance to work with major UK retail customers and make a real commercial impact.
An exciting opportunity has arisen to join a growing and successful food business supplying some of the UK's leading retail customers.
This is much more than a traditional customer service role.
You'll take ownership of key customer relationships, manage the flow of orders and forecasts, and work closely with commercial, supply chain and operational teams to deliver an excellent customer experience.
You'll also lead and support a small customer account team, giving you valuable leadership experience and the opportunity to develop your wider commercial skills.
The role
- Manage relationships with key retail customers
- Oversee customer orders, forecasts and stock availability
- Monitor service levels and delivery performance
- Work closely with logistics, operations and supply chain
- Analyse sales, customer performance and profitability
- Support commercial projects and customer initiatives
- Lead and develop a small customer account team
- Identify opportunities to improve processes and customer service
What we're looking for
- Experience in customer account management, customer supply chain or a similar commercial role
- Exposure to retail or key account customers
- Strong analytical and Excel skills
- Excellent communication and organisational abilities
- Commercially minded, proactive and confident taking ownership
- Previous team leadership experience would be advantageous
- SAP experience would be beneficial
A great opportunity for someone ready to take the next step in their commercial career, with genuine scope to progress towards National Account Management or a broader Commercial role.
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Commercial Account Manager employer: The People Co.
Join a forward-thinking food manufacturing group that prioritises food safety, supplier quality, and sustainable sourcing. With a strong emphasis on collaboration and continuous improvement, this company offers a dynamic work culture where your expertise can drive meaningful change across multiple UK sites. Employees benefit from professional growth opportunities, a commitment to ethical practices, and the chance to make a significant impact on the supply chain's resilience and responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The People Co.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The People Co. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The People Co.:Your cover letter is your chance to shine! Tell us why you want to work at The People Co. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The People Co.!
How to prepare for a job interview at The People Co.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
