At a Glance
- Tasks: Guide patients through their dental implant journey with expert support and care.
- Company: Dynamic dental practice focused on high-value implant treatments.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a supportive team and enjoy a blend of remote and in-practice work.
- Why this job: Make a real difference in patients' lives while working with top clinicians.
- Qualifications: Experience in dental implants or strong knowledge of implant procedures required.
Pay: £30,000.00 - £35,000.00 per year
Location: Partially remote (UK based) – must be located within or near London, Essex, or the South of England to allow regular in-practice visits.
About the role:
We’re looking for an experienced Implant Treatment Coordinator (TCO) with a strong understanding of dental implant procedures from single implants through to full arch and dual arch cases. This is a specialist, patient-facing role where you will guide patients through some of the most important and high-value decisions they’ll make. You’ll combine clinical understanding, commercial awareness, and emotional intelligence to support patients from initial enquiry through to treatment. While the role is remote, you will spend regular time in practice, working closely with clinicians to ensure every patient receives a seamless, informed, and high-quality experience.
What you'll be responsible for:
- Lead detailed, consultative conversations with patients enquiring about implants
- Implant Consultations & Conversion
- Explain treatment options clearly, including:
- Single implants
- Multiple implants
- Full arch / full mouth rehabilitation
- Build trust and confidence to support patients in committing to treatment
1. Expert Patient Guidance
- Confidently discuss the full implant journey, including:
- Assessment and planning
- Surgical stages
- Healing timelines
- Final restoration
- Handle patient concerns around:
- Cost
- Fear/anxiety
- Treatment duration
2. Lead Management & Triage
- Manage and prioritise inbound implant enquiries
- Create a structured, high-conversion triage process
- Re-engage unbooked leads through consistent and proactive follow-up
3. Patient Journey Ownership
- Act as the primary point of contact throughout the implant journey
- Ensure patients feel supported at every stage
- Maintain communication to reduce hesitation and drop-off
4. Clinical & Practice Collaboration
- Work closely with implant dentists and clinical teams
- Spend time in practice to:
- Deepen clinical understanding
- Align on treatment planning
- Strengthen relationships with clinicians
- Ensure patient expectations match clinical outcomes
5. Finance & Case Acceptance
- Confidently discuss high-value treatments
- Support patients in understanding affordable costs and finance options
- Maximise case acceptance through clear, supportive communication
6. Process Improvement & Ownership
- Identify opportunities to improve:
- Patient experience
- Conversion rates
- Communication processes
- Take ownership and contribute to ongoing development of the role
Our non-negotiables:
- Proven experience in:
- Dental implants (TCO, nurse, or clinical support role)
- OR strong working knowledge of implant procedures
- Clear understanding of:
- Single implants through to full arch / dual arch cases
- Patient journey and common objections
- Confidence discussing complex, high-value treatment plans
Desirable:
- Clinical background (e.g. dental nurse, treatment coordinator)
- Experience in private dentistry
- Experience handling £5k–£25k+ treatment conversations
- Familiarity with patient finance options
The Ideal Person:
- Deeply knowledgeable and passionate about implant dentistry
- Commercially strong while remaining patient-first
- Comfortable discussing complex treatments in a simple, reassuring way
- Highly organised and self-motivated
- Builds trust quickly with both patients and clinicians
- Takes ownership and operates with an entrepreneurial mindset
How Success is Measured:
- Enquiry → consultation conversion (implant leads)
- Consultation → treatment acceptance (including high-value cases)
- Patient experience and satisfaction
- Lead follow-up and reactivation performance
Why This Role Stands Out:
- Opportunity to specialise in high-value, life-changing implant cases
- Work closely with experienced implant clinicians
- Blend of remote flexibility and in-practice collaboration
- High level of ownership and impact on both patients and business
Summary:
This is a specialist role for someone who understands implant dentistry in depth and thrives on guiding patients through complex, high-value decisions, while delivering an exceptional, supportive experience from start to finish.
Work Location: Hybrid remote in London or surrounding areas. Must be able to travel to practice.
Treatment Coordinator employer: The People Advisory
Join a forward-thinking dental practice that values both patient care and employee development. As a Treatment Coordinator, you'll enjoy a hybrid work model that offers flexibility while still allowing for meaningful in-practice collaboration with experienced clinicians. With a strong focus on professional growth, competitive salary, and the opportunity to specialise in high-value implant cases, this role is perfect for those looking to make a significant impact in the field of dentistry.
StudySmarter Expert Advice🤫
We think this is how you could land Treatment Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the dental field, especially those who know about implant procedures. A friendly chat can lead to insider info on job openings that might not even be advertised yet.
✨Tip Number 2
Practice your pitch! When you get that interview, be ready to confidently discuss your experience with dental implants. Show them you know your stuff and can guide patients through their journey with ease.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Treatment Coordinator
Some tips for your application 🫡
Show Your Passion for Implant Dentistry:When writing your application, let your enthusiasm for implant dentistry shine through. We want to see that you’re not just knowledgeable but also genuinely excited about guiding patients through their treatment journey.
Tailor Your Experience:Make sure to highlight your relevant experience in dental implants and patient coordination. We’re looking for specific examples of how you've successfully managed patient journeys and handled complex treatment discussions.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to explain your skills and experiences, as this reflects the clarity we expect when discussing treatment options with patients.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at The People Advisory
✨Know Your Implants Inside Out
Make sure you brush up on your knowledge of dental implants, from single to full arch cases. Be ready to discuss the entire implant journey confidently, including assessment, surgical stages, and healing timelines. This will show that you’re not just familiar with the procedures but also passionate about guiding patients through their options.
✨Master the Art of Communication
Since this role is all about patient interaction, practice explaining complex treatment plans in a simple and reassuring way. Think about how you would address common patient concerns like cost and anxiety. Role-playing with a friend or colleague can help you refine your approach and build confidence.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage and prioritise patient enquiries. Have examples ready of how you've created structured processes in previous roles. This will demonstrate your ability to handle high volumes of leads and ensure a seamless patient journey, which is crucial for this position.
✨Build Rapport with Clinicians
Since collaboration with clinical teams is key, think about how you can strengthen those relationships. Be prepared to share your experiences working closely with dentists and how you’ve aligned on treatment planning. Showing that you value teamwork will highlight your commitment to providing a high-quality patient experience.
