At a Glance
- Tasks: Guide patients through their dental implant journey with expert support and care.
- Company: Dynamic dental practice focused on high-value implant treatments.
- Benefits: Competitive salary, hybrid work model, and opportunity for professional growth.
- Other info: Join a supportive team and enjoy a blend of remote and in-practice work.
- Why this job: Make a real difference in patients' lives while working with top clinicians.
- Qualifications: Experience in dental implants or strong knowledge of implant procedures required.
Pay: £30,000.00 - £35,000.00 per year
Location: Partially remote (UK based) – must be located within or near London, Essex, or the South of England to allow regular in-practice visits.
About the role: We’re looking for an experienced Implant Treatment Coordinator (TCO) with a strong understanding of dental implant procedures from single implants through to full arch and dual arch cases. This is a specialist, patient-facing role where you will guide patients through some of the most important and high-value decisions they’ll make. You’ll combine clinical understanding, commercial awareness, and emotional intelligence to support patients from initial enquiry through to treatment. While the role is remote, you will spend regular time in practice, working closely with clinicians to ensure every patient receives a seamless, informed, and high-quality experience.
What you'll be responsible for:
- Lead detailed, consultative conversations with patients enquiring about implants
- Implant Consultations & Conversion
- Explain treatment options clearly, including:
- Single implants
- Multiple implants
- Full arch / full mouth rehabilitation
- Build trust and confidence to support patients in committing to treatment
1. Expert Patient Guidance
- Confidently discuss the full implant journey, including:
- Assessment and planning
- Surgical stages
- Healing timelines
- Final restoration
- Handle patient concerns around:
- Cost
- Fear/anxiety
- Treatment duration
2. Lead Management & Triage
- Manage and prioritise inbound implant enquiries
- Create a structured, high-conversion triage process
- Re-engage unbooked leads through consistent and proactive follow-up
3. Patient Journey Ownership
- Act as the primary point of contact throughout the implant journey
- Ensure patients feel supported at every stage
- Maintain communication to reduce hesitation and drop-off
4. Clinical & Practice Collaboration
- Work closely with implant dentists and clinical teams
- Spend time in practice to:
- Deepen clinical understanding
- Align on treatment planning
- Strengthen relationships with clinicians
- Ensure patient expectations match clinical outcomes
5. Finance & Case Acceptance
- Confidently discuss high-value treatments
- Support patients in understanding affordable costs and finance options
- Maximise case acceptance through clear, supportive communication
6. Process Improvement & Ownership
- Identify opportunities to improve:
- Patient experience
- Conversion rates
- Communication processes
- Take ownership and contribute to ongoing development of the role
Our non-negotiables:
- Proven experience in:
- Dental implants (TCO, nurse, or clinical support role)
- OR strong working knowledge of implant procedures
- Clear understanding of:
- Single implants through to full arch / dual arch cases
- Patient journey and common objections
- Confidence discussing complex, high-value treatment plans
Desirable:
- Clinical background (e.g. dental nurse, treatment coordinator)
- Experience in private dentistry
- Experience handling £5k–£25k+ treatment conversations
- Familiarity with patient finance options
The Ideal Person:
- Deeply knowledgeable and passionate about implant dentistry
- Commercially strong while remaining patient-first
- Comfortable discussing complex treatments in a simple, reassuring way
- Highly organised and self-motivated
- Builds trust quickly with both patients and clinicians
- Takes ownership and operates with an entrepreneurial mindset
How Success is Measured:
- Enquiry → consultation conversion (implant leads)
- Consultation → treatment acceptance (including high-value cases)
- Patient experience and satisfaction
- Lead follow-up and reactivation performance
Why This Role Stands Out:
- Opportunity to specialise in high-value, life-changing implant cases
- Work closely with experienced implant clinicians
- Blend of remote flexibility and in-practice collaboration
- High level of ownership and impact on both patients and business
Summary: This is a specialist role for someone who understands implant dentistry in depth and thrives on guiding patients through complex, high-value decisions, while delivering an exceptional, supportive experience from start to finish.
Work Location: Hybrid remote in London or surrounding areas. Must be able to travel to practice.
Treatment Coordinator in Sundridge employer: The People Advisory
Join a forward-thinking dental practice that values both patient care and employee development. As a Treatment Coordinator, you'll enjoy a hybrid work model that offers flexibility while still allowing for meaningful in-practice collaboration with experienced clinicians. With a strong focus on professional growth, competitive salary, and the opportunity to specialise in high-value implant cases, this role is perfect for those looking to make a significant impact in the field of dentistry.
StudySmarter Expert Advice🤫
We think this is how you could land Treatment Coordinator in Sundridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the dental field, especially those who know about implant procedures. A friendly chat can lead to insider info on job openings that might not even be advertised yet.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or colleagues, be ready to explain your experience with dental implants and how you can help patients. Confidence is key, so rehearse until it feels natural.
✨Tip Number 3
Show up in person! If you're applying for a role that involves patient interaction, make sure to visit practices where you want to work. This shows initiative and gives you a chance to connect with the team directly.
✨Tip Number 4
Don’t forget to follow up! After any interview or meeting, drop a quick thank-you note or email. It keeps you fresh in their minds and shows that you’re genuinely interested in the role. Plus, it’s just good manners!
We think you need these skills to ace Treatment Coordinator in Sundridge
Some tips for your application 🫡
Show Your Passion for Dentistry:When writing your application, let your enthusiasm for dental implants shine through. We want to see how much you care about guiding patients through their treatment journey and how your experience aligns with our mission.
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Highlight your relevant experience with dental implants and patient interactions, so we can quickly see why you're a great fit for the Treatment Coordinator role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at The People Advisory
✨Know Your Implants Inside Out
Make sure you brush up on your knowledge of dental implants, from single to full arch cases. Be ready to discuss the entire implant journey, including assessment, surgical stages, and healing timelines. This will show that you’re not just familiar with the procedures but also confident in guiding patients through their options.
✨Showcase Your Patient-Centric Approach
During the interview, highlight your experience in handling patient concerns, especially around cost and anxiety. Share examples of how you've built trust with patients in the past, as this role is all about making them feel supported and informed throughout their treatment journey.
✨Demonstrate Your Organisational Skills
Talk about how you manage and prioritise inbound enquiries. Discuss any systems or processes you’ve implemented to improve conversion rates and follow-up strategies. This will illustrate your ability to take ownership and enhance the patient experience.
✨Emphasise Collaboration with Clinicians
Since this role involves working closely with implant dentists, be prepared to discuss your experience in clinical collaboration. Mention any instances where you’ve aligned treatment plans with clinicians or deepened your clinical understanding through practice visits. This shows you value teamwork and are committed to delivering high-quality patient care.
