Operations & Framework Manager (DDAT) in Brighton

DDaT Operations & Framework Manager reports to the DDaT Operations Lead and plays a key part in supporting the directorate’s critical activity through oversight, coordination and operational enablement. It strengthens grip, visibility and alignment across DDaT, ensuring priorities are supported by effective planning, governance and resourcing.

Lead DDaT operational frameworks & standards across the organisation – accountable for developing and maturing TPR’s 10 DDaT frameworks, including establishing clear definitions, owners and consistent mechanisms to monitor implementation and capability/ maturity so TPR has unified design, technology and data rules as envisioned in the DDaT Strategy. The role will drive continuous improvement of these frameworks to enable TPR’s transformation into a more digitally enabled and data-led regulator.

Strengthen DDaT operational governance and ways of working – lead a range of DDaT operational activities and build robust stakeholder relationships across TPR to enhance central governance of DDaT processes and practices. Align DDaT frameworks, delivery processes, and outcomes to relevant Government Functional Standards (e.g. GovS 005: Digital) and service standards to enable ongoing oversight and assessment. Ensure that DDaT’s operational Frameworks and Standards are embedded in daily operations, supporting agile, product-focused and portfolio management practices while balancing proportionate governance with autonomy for empowered service teams.

The Role Criteria

• Proven experience in operational management, including planning and performance management in a complex environment, project/programme or portfolio management (e.g. PMO) and resource planning across multiple workstreams.
• Strong organisational and analytical skills – capable of integrating diverse data inputs, synthesising management information (MI) and producing both numeric and narrative reports and dashboards; comfortable designing new reporting mechanisms from the ground up when needed.
• Financial and budget management experience – familiarity with budget planning and monitoring in a project or programme context, ensuring effective use of resources and value for money.
• Understanding of risk and assurance practices – able to apply risk management principles and oversee assurance activities, ensuring key outputs meet quality standards and control requirements.
• Knowledge of DDaT methodologies and standards – understanding of agile delivery, product management principles, digital service standards (e.g. UK Government Service Standard), and relevant government functional standards (such as GovS 005 Digital), or comparable industry frameworks.
• Excellent stakeholder engagement and communication skills – capable of working effectively with senior leaders and teams across an organisation, influencing without direct line authority. Able to provide clear written and verbal updates and secure support for key messages and decisions.
• Self-driven and adaptable – a proactive self-starter who identifies opportunities for improvement, responds flexibly to emerging needs, and maintains a positive, solutions-oriented approach. Comfortable managing multiple concurrent priorities and adapting to evolving strategic requirements.
• Strong interpersonal and leadership skills – relationship-building ability across all levels of the organisation, fostering collaboration and trust. The ability to work with others to implement practical, proportionate improvements within constraints, aligning teams toward common goals.

The Team

Our vision is to use digital, data, and technology to revolutionise pension regulation, making it more efficient, secure, transparent, and customer centred. We believe only our people can change things. In DDaT, we're customer obsessed, whether the customer is a saver, scheme provider, a user in one of our teams or one of our immediate colleagues. We focus on outcomes, are willing to experiment, collaborate and learn with our colleagues. We need brilliant people to help bring our ambitions to life.

TPR Offers

• Genuine opportunities for learning and development.
• Hybrid working and flexible shift patterns.
• A vibrant workplace with employee networks (Disability, Family, LGBT+, Minority Ethnic, Mental Health, Women’s).

We offer 25 days annual leave plus bank holidays, a hybrid working model, 35 hour working week (full-time), flexible working patterns, and flexitime. We also provide competitive parental leave, as well as a Civil Service Pension with an average employer contribution of 28.97%. Our dedicated benefits portal (Edenred) offers retail, gym, tech and restaurant discounts, and a cycle to work scheme.

Our Culture

TPR strives to be a high-performing organisation, and we prioritise our people's growth and well-being. We offer various learning, secondment and development opportunities, support flexible working, and foster a diverse and inclusive environment.

Equality, diversity and inclusion is very important to us and we strive to make sure everyone has an equal opportunity to succeed. Our modern Brighton offices are in Telecom House overlooking Preston Park, they are over two floors of a shared building facility and when designed in 2023 we followed the government’s workplace design guide to ensure accessibility by design was achieved for our section.

We're proud to have a range of networks and opportunities to bring people together with supportive and safe spaces to connect with one another.

Diversity and inclusion

TPR is committed to promoting diversity, inclusion and equality in the workplace, creating an environment where everyone is encouraged to be themselves, enabling our people to feel supported, represented and do their best work. We encourage applicants from all backgrounds and with different identities and experiences to apply for roles with TPR. As a Disability Confident Employer, we’re committed to the recruitment, employment, retention, and development of people with disabilities, and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria will be offered an interview. We reserve the right to offer an interview to those who best meet the essential criteria when a high volume of Disability Confident applicants is received.