Debt Recovery Agent in Brighton

This role is ideal for someone who:

• Enjoys working with detail and takes pride in accurate, well-organised processes.
• Is motivated by work that has a clear public purpose and wider impact.
• Likes solving complex queries and finding practical solutions.
• Values collaboration and clear communication with colleagues and stakeholders.
• Is open to learning and building knowledge of pensions, legislation and systems.

Role criteria / Qualifications

• Experience working in a debt recovery role.
• Knowledge of debt recovery processes and practices.
• Experience handling inbound and outbound calls and emails.
• Understanding of pension levies and related pension legislation.
• Ability to resolve complex queries, including setting up & managing payment plans.
• Knowledge of court processes and supporting enforcement activity.

You will:

• Support the collection of TPR fees and fines by carrying out debt recovery activities in line with agreed processes.
• Prepare manual and bulk court applications for unpaid fines and support enforcement activity after a County Court Judgment (CCJ).
• Act as a point of contact for court-related queries, including working with internal legal colleagues on defended cases.
• Manage levy and fine collections, including preparing levy collection invoices using internal systems.
• Process payments accurately, including daily cash receipting, bank reconciliations and calculating cleared funds.
• Manage all aspects of Direct Debit activity, including setting up mandates, reconciliations and monthly collection files.
• Handle inbound and outbound calls and emails, responding to queries clearly and supportively.
• Process refunds, credit notes and re-invoices and keep records up to date using CRM systems.

The Debt Recovery team is a multiskilled team dealing with all aspects of Debt Recovery from issue of the debt through to enforcement of the debt.

Rewards and Benefits

• Genuine opportunities for learning and development.
• A values-led, inclusive environment.
• Hybrid working and flexible shift patterns.
• A vibrant workplace with employee networks (Disability, Family, LGBT+, Minority Ethnic, Mental Health, Women’s).

About The Pensions Regulator

With a career at TPR, you’ll be joining an organisation with real purpose and who are proud of their diverse range of skills and experience that positively impact on millions of people. Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. Our Corporate Strategy outlines a bold and challenging vision of how pensions regulation should continue to evolve to keep pace with a change in the scale and nature of the pensions landscape. We believe diversity and inclusion are vital to good decision-making for positive saver outcomes. We’re committed to creating a supportive, inclusive, and dynamic work environment where everyone can thrive; understanding the link between the work we do and its positive impact on society.

Applications and selection

To avoid disappointment, we would invite you to submit your application as soon as possible. We reserve the right to close the vacancy early if a high volume of applications is received. For current TPR employees, please contact your line manager before applying. We welcome applications on a job share basis. If shortlisted, you’ll be contacted soon after the closing date. We aim to respond to every application; if you have not heard within 21 days, please assume you have been unsuccessful. As a Disability Confident Employer, we’re committed to the recruitment, employment, retention, and development of people with disabilities.