Business Analyst in Brighton

The role and responsibilities

• This role is ideal for someone who:
• Is passionate about delivering change
• Has strong communication skills and attention to detail.
• Enjoys working in a supportive and engaging team.
• Can adapt and use the BA toolbox to fit the situation.
• Delivers exceptional stakeholder engagement.
• Has a curious, user centric, data-driven mindset.
• Is comfortable in constructively challenging assumptions.
• Has a strong "can-do" mindset.
• Demonstrates ownership, accountability and a focus on delivering outcomes.

The role criteria

Our Planning, Partnering and Corporate Reporting team plays a critical role in shaping and supporting a resilient, confident and collaborative organisation. We value constructive challenge, inclusivity and continuous improvement, and are looking for a talented Business Analyst to join us. This is an exciting role for an experienced Business Analyst with a good user centric and data focus to support the delivery of our services across several ongoing initiatives, such as digital services and/or CRM – Supervision and Case Management supporting the outcomes of regulation.

You will help position data as a key organisational asset, enabling better insight, decision-making, risk assessment, supervision and regulatory impact. You will bring proven experience delivering high‑quality analysis across the full delivery lifecycle, using a broad range of Business Analysis techniques to identify improvements and deliver artefacts. You will be confident engaging with users and stakeholders to uncover needs, pain points and desired outcomes, and able to build strong relationships across business and technical teams.

With a good understanding of digital services, D365 CRM – Supervision and Case Management such as development of D365 workflows, digital forms and working in multidisciplinary teams to implement and deliver customer centric, data‑driven services, which include our internal teams. You will be skilled at facilitating workshops and translating findings into clear requirements and acceptance criteria, as well as using process mapping (As‑Is/To‑Be) to drive service and data improvements.

Comfortable working in agile, working alongside Delivery Managers, Product Owners, Service Owners, Development and Testing teams in multidisciplinary environments to deliver impactful outcomes. You will produce high‑quality outputs aligned to strategic objectives and confidently review technical documentation. You will bring a proactive and adaptable approach, with a "can-do" mindset, you will take ownership and accountability for delivery for your work, effectively prioritising, managing competing demands and using initiative to meet deadlines and deliver value.

You will be a problem‑solver, applying critical thinking and structured approaches to complex challenges, with a high level of attention to detail. You will also be confident in constructively challenging stakeholders and suppliers to ensure solutions align with user needs, business outcomes and business strategy.

Experience of working in supervisory, case management, regulatory, public sector or complex organisational environments would be advantageous, but is not essential.

You will:

• Apply structured approaches to identify, investigate, analyse and communicate complex business and data problems and opportunities, ensuring alignment to strategic outcomes.
• Lead and contribute to high‑quality business analysis, ensuring requirements are clearly defined, traceable and aligned to strategic outcomes.
• Conduct options analysis, feasibility assessments and operational impact evaluations, quantifying potential benefits and contributing to robust change cases.
• Contribute to change initiatives across delivery lifecycles— from discovery and design through to implementation and benefits realisation.
• Support and help ensure that proposed solutions meet business and user needs, align to data strategy and adhere to governance and best practice.
• Work independently to plan & deliver high‑quality analysis outputs aligned to initiative goals and delivery milestones.
• Lead business engagement & collaboration, build and maintain strong stakeholder relationships, act as a key point of contact and actively share knowledge across teams.
• Champion a user centric, service data‑led culture, promoting effective use, governance and continuous improvement of processes and services across the organisation.
• Develop the business analysis community by sharing best practice, supporting capability growth and mentoring each other.

The team

The Analysis & Design team leads the identification and delivery of business change aligned to our defined market outcomes through Corporate Strategy and Planning— ensuring solutions are well‑designed, scalable and sustainable, and that measurable business value is realised as early as possible. We are positioned under the Chief Operating Officer Group which enables the analysts to be independent and impartial to their work, whilst being strong partners across the business teams.

Benefits

• Genuine opportunities for learning and development.
• A values‑led, inclusive environment.
• Hybrid working and flexible shift patterns.
• A vibrant workplace with employee networks (Disability, Family, LGBT+, Minority Ethnic, Mental Health, Women’s).
• We offer 25 days annual leave plus bank holidays, a hybrid working model, 35 hour working week (full‑time), flexible working patterns, and flexitime.
• We also provide competitive parental leave, as well as a Civil Service Pension with an average employer contribution of 28.97%.
• Our dedicated benefits portal (Edenred) offers retail, gym, tech and restaurant discounts, and a cycle to work scheme.

Equality, diversity and inclusion

Equality, diversity and inclusion is very important to us and we strive to make sure everyone has an equal opportunity to succeed. As a Disability Confident Employer, we are committed to the recruitment, employment, retention and development of people with disabilities, and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria will be offered an interview.