At a Glance
- Tasks: Enhance customer journey quality through assessments and coaching.
- Company: Join The Pensions Ombudsman at Canary Wharf.
- Benefits: Flexible working, competitive pension scheme, and permanent contract options.
- Other info: Enjoy a supportive team environment with opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in quality assurance and strong communication skills.
The predicted salary is between 28000 - 35000 £ per year.
The Pensions Ombudsman is seeking a Quality Assurance Officer to join the team at Canary Wharf.
You will work with the Quality Assurance Team Manager to enhance the Customer Journey Quality Framework, conduct QA assessments across calls and written cases, and provide coaching to colleagues.
Role offers flexible working with 20% office attendance, a permanent contract (full or part-time), and a competitive Civil Service Pension Scheme.
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We think you need these skills to ace QA Specialist: Elevate Customer Journey Quality
Quality Assurance
Customer Journey Enhancement
QA Assessments
Coaching Skills
Analytical Skills
Attention to Detail
Communication Skills
