At a Glance
- Tasks: Provide administrative support for pension complaints and manage case progression.
- Company: The Pensions Ombudsman, a fast-growing independent body in Canary Wharf.
- Benefits: Competitive salary, flexible working, generous leave, and comprehensive support for growth.
- Other info: Diversity-focused workplace with excellent career development opportunities.
- Why this job: Join a dynamic team making a real impact in the pensions industry.
- Qualifications: Strong organisational skills and ability to communicate effectively.
The predicted salary is between 33310 - 33310 £ per year.
The Pensions Ombudsman is growing fast and is a great place to work. We have an exciting opportunity for a number of vacancies for Caseworker Administrator to join our team based in Canary Wharf where we currently operate an agile working policy of 20% office attendance and a flexible working culture. You will be working full or part-time on a fixed term contract (with the potential to convert to a permanent contract) and will receive a competitive salary of £33,310 per annum pro rata.
We offer several pension options as part of the Civil Service Pension Scheme, including defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups.
Salary And BenefitsAs well as a starting salary of £33,310 per annum pro rata, we offer:
- Several pension options as part of the Civil Service Pension Scheme, including defined benefits.
- 27.5 days annual leave increasing to 32.5 depending on length of service plus the option to buy and sell annual leave.
- Discretionary staff reward scheme.
- Comprehensive support for growth with learning and development programme to boost your career.
- 24/7 Free confidential employee assistance programme.
- Discounted health benefits and employee discount scheme across hundreds of retailers.
- Access to Staff Networks and social activities.
- Sabbatical after qualifying period.
- A culture of reward with annual performance bonus.
- Eye test and flu jab reimbursements.
- Access to a Cycle to work scheme.
We are an accredited Disability Confident Employer and welcome applications from under‐represented groups. We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging.
Who are we?As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court.
Our work can be challenging and high‐profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair and totally independent.
Purpose of the roleWorking within one of TPO's casework teams, such as Adjudication, Resolution, Case Assessment or Casework Support, the Casework Administrator provides administrative support in relation to the management and progression of pension complaints. This is a varied administrative role which will have some core responsibilities, but activities will vary according to business needs.
Key Responsibilities- Accurately updating and maintaining TPO's Case Management System database.
- Sending emails and letters to applicants and respondents as well as responding to their queries in writing and on the phone.
- Preparing cases for allocation which could include gathering further information from applicants and respondents.
- Creating/updating spreadsheets to manage/monitor cases.
- Supporting with general administration tasks such as scanning incoming post and document management within the Case Management System.
- Supporting service improvement initiatives or projects as required.
- Working flexibly across the organisation as necessary and any other duties that may reasonably be required.
Casework Administrator (Flexi, Hybrid, Benefits) in London employer: The Pensions Ombudsman
The Pensions Ombudsman is an exceptional employer, offering a flexible and inclusive work culture in the vibrant Canary Wharf area. With a strong commitment to employee growth through comprehensive learning programmes, generous annual leave, and a supportive environment for under-represented groups, we ensure that our team members feel valued and empowered. Join us to make a meaningful impact while enjoying competitive benefits and a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Casework Administrator (Flexi, Hybrid, Benefits) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Pensions Ombudsman on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for administrative roles. We can practice our answers together, focusing on how our skills match the job description.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. This will help us demonstrate that we’re the perfect fit for the Casework Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Casework Administrator (Flexi, Hybrid, Benefits) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Casework Administrator role. Highlight relevant experience and skills that match the job description, showing us why you're the perfect fit!
Show Your Enthusiasm:Let your passion for the role shine through in your application. We love seeing candidates who are genuinely excited about working with us at The Pensions Ombudsman and contributing to our mission.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily see your qualifications and what you bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for the Casework Administrator position.
How to prepare for a job interview at The Pensions Ombudsman
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Casework Administrator role. Familiarise yourself with the key responsibilities like managing pension complaints and using the Case Management System. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since the role involves a lot of communication, both written and verbal, prepare examples that highlight your ability to convey information clearly. Think about times you've successfully handled queries or resolved issues, as this will demonstrate your suitability for the job.
✨Emphasise Flexibility and Adaptability
With the agile working policy in place, it's important to show that you're adaptable. Share experiences where you've successfully managed changing priorities or worked in a flexible environment. This will reassure them that you can thrive in their dynamic workplace.
✨Prepare Questions About Growth Opportunities
The Pensions Ombudsman values learning and development, so come prepared with questions about career progression and training programmes. This shows that you're not just looking for a job, but are also keen on growing within the organisation.
