At a Glance
- Tasks: Provide legal advice and support on complex pension cases and regulatory issues.
- Company: Independent body focused on fair pension management and customer care.
- Benefits: Competitive salary, generous leave, flexible working, and professional development opportunities.
- Other info: Agile working policy with options for full or part-time contracts.
- Why this job: Make a real impact in the pensions industry while supporting diverse communities.
- Qualifications: Experience in pensions, financial services, or regulatory law is a plus.
The predicted salary is between 69398 - 74861 € per year.
We are an accredited Disability Confident Employer and welcome applications from under‑represented groups. We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging.
As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court. Our work can be challenging and high‑profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. We focus on facts, remaining balanced, fair and totally independent.
Purpose of the role
- Support staff including the Pensions Ombudsman, the Executive Committee and the Corporate Board to exercise their functions in accordance with relevant legislation, policies and practices.
- Provide legal advice on complex cases, ensuring that processes are based on sound legal analysis and consistent with previous cases where possible.
- Provide support and advice on legal, procedural and regulatory issues that may arise, including sufficiency of evidence, merits of opposing arguments, information requests and strategy.
- Draft determinations for the Pensions Ombudsman or Deputy Pensions Ombudsman review.
- Assist with reviewing and drafting correspondence for staff, including letters to Members of Parliament and regulatory bodies.
- Act as a sounding board for colleagues and help identify, monitor and mitigate risks (reputational, regulatory, litigation).
Policy and Litigation
- Assist on a range of policy matters, such as consultation papers, legislative changes, agreements with stakeholders, casework processes and compliance issues.
- Handle appeals, reviewing claim forms and supporting documentation, and advise on merits and strategy; liaise with courts and parties; attend hearings as required.
- Represent the Pensions Ombudsman at external stakeholder and networking events.
Other responsibilities
- Keep professional and technical knowledge up to date.
- Maintain high standards of customer care by meeting and exceeding service level agreements.
- Keep databases and information recording systems updated.
- Contribute to the priorities and objectives of the Legal Team and The Pensions Ombudsman.
Experience and skills
Experience within one of the following areas would be an advantage: pensions, financial services litigation, disputes resolution, regulatory law, criminal law or public law.
We offer a competitive starting salary of £69,398 per annum pro‑rata, rising to £74,861 upon successful completion of probation. The role is based in Canary Wharf, operating an agile working policy of 20% office attendance with flexible working. Full or part‑time permanent contract options are available.
Salary and benefits
- Several pension options as part of the Civil Service Pension Scheme, including defined benefits.
- 27.5 days annual leave increasing to 32.5 depending on length of service, with option to buy and sell leave.
- Discretionary staff reward scheme.
- Learning and development programme.
- 24/7 free confidential employee assistance programme.
- Discounted health benefits and employee discount scheme across retailers.
- Access to staff networks and social activities.
- Sabbatical after qualifying period.
- Annual performance bonus.
- Eye test and flu jab reimbursements.
- Cycle to work scheme access.
Lawyer employer: The Pensions Ombudsman
As a leading independent body in the pensions sector, we pride ourselves on fostering an inclusive and supportive work environment where every employee feels valued. Our agile working policy allows for flexibility, complemented by a comprehensive benefits package that includes generous annual leave, professional development opportunities, and a commitment to employee well-being. Located in the vibrant Canary Wharf, we offer a unique chance to engage in meaningful legal work that directly impacts individuals and the pensions industry.
StudySmarter Expert Advice🤫
We think this is how you could land Lawyer
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field, attend industry events, and join relevant online forums. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to pensions and complaints handling. This will help you tailor your answers and show that you're genuinely interested in the role and the organisation.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable discussing your experience in pensions, litigation, and regulatory law. The more you rehearse, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Lawyer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Lawyer. We want to see how you can bring your unique skills to our team, so don’t hold back on showcasing your relevant background!
Be Clear and Concise:When drafting your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your arguments are easy to follow. This will help us understand your thought process better!
Show Your Passion for the Role:Let us know why you’re excited about this position! Share your enthusiasm for working in the pensions sector and how you can contribute to our mission. A little passion goes a long way in making your application stand out.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Pensions Ombudsman
✨Know Your Legal Stuff
Brush up on relevant legislation and case law related to pensions and financial services. Being able to discuss specific legal principles and how they apply to the role will show your expertise and confidence.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex cases you've handled in the past. Highlight your analytical skills and how you approached challenges, as this role requires sound legal analysis and strategic thinking.
✨Understand the Organisation's Mission
Familiarise yourself with the Pensions Ombudsman’s objectives and values. Demonstrating an understanding of their commitment to fairness and independence will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. This shows your genuine interest and helps you gauge if the workplace culture aligns with your values, especially regarding diversity and inclusion.
